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Administration & Configuration

Configure ticket fields and forms, SLAs, CSAT surveys, customer portals, auto-assignments, and general settings.
Fields and Forms
Managing Agents
Live Chat Widget
Embeddable Web Widgets and Forms
Configuring Settings
Mapping or updating site custom Domain or URL
Customer Satisfaction Surveys (CSAT)
Setting up Multilingual Portal
Customization
How to Set Up BoldDesk with Azure AD Single Sign-On
How to Set Up Holiday List for Your Organization
Set Up Business Hours For Your Organization
How to check which emails failed to deliver to recipient from audit logs
BoldDesk Admin Center Overview
How to remove the “Powered by BoldDesk” branding
How to Manage Tags
How to view audit logs of admin settings changes
How to Manage Ticket Views
How to Manage Canned Response
How to Create, Change Owner, and Edit a Ticket View Filter on Behalf of Another User
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