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Working with Tickets

Learn about ticket views, filters, ticket actions, replying to tickets, notes, insights, and activity history.
Basic Ticketing Actions
Filtering, Sorting and Saving Ticket Views
Suspended Emails and Spam tickets management
Ticket Approval
Forwarding Ticket
Ticket Linking: Related, Parent-Child, External Links
How to View the IP Address and Browser Details of a Message
Creating Tickets Without Logging into Portal
How to Copy Ticket Message
Using Smart Suggestion in WYSIWYG Editor
How to Import Tickets
How to Change Ticket Forms in Existing Tickets
How to Change the Ticket Brand
How to Create and Utilize Ticket Macros in BoldDesk
Auto-Refresh for Ticket List Pages
How to Link a Previous Ticket to a Cloned Ticket
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