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Knowledge Base

Learn how to create and manage the knowledge base articles.
Multilingual Knowledge Base
Knowledge Base Self-Service Portal Overview
How to Configure the Knowledge Base Self-Service Portal
Get Started With Knowledge Base
Organizing Knowledge Base - Categories and Sections
Creating and Managing Articles
Formatting Article Content with Markdown Editor
Formatting the Article Content Using WYSIWYG Editor
How to Write Articles With Code Blocks
Instructions for Importing Articles from Files
How Does Article Approval Workflow Work?
How to Edit Published Articles?
Article Versioning in Knowledge Base
How to Restore Deleted Articles in the Knowledge Base
How to Display and Customize the Knowledge Base in the Live Chat Widget
Updated
How to Set Article Expiry Date?
Views, Filters, Sorting, & Column Chooser in Knowledge Base
Creating and Importing an Article Template
Search and Insert Articles into the Ticket Response
How to Enable and Post Comments to an Article?
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