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Basic Ticketing Actions

This section describes the numerous ticketing activities that agents can perform in ticketing.
Replying to a Ticket
Adding Private Notes to a Ticket
How to Add Public Notes to a Ticket
What is difference between Public Message, Public Note and Private Note
Creating a Ticket on Behalf of the Requester
Creating a Internal or Private Ticket
How to Merge Tickets
Cloning a Ticket
How to Share a Ticket
How to check if an email is delivered to recipients for a ticket message
Splitting a Customer’s Reply to a New Ticket
How to View Original Email Message for Messages Updated via Email
How to Bulk Update the Multiple Tickets
Adding or Removing an Agent from the Ticket Watch List for Email Notifications
Sharing Ticket URL to Customer
Email Actions: Update Ticket Properties via Email
Using @mention in Ticket Updates or Notes
Deleting a File Attachment
How to change the Requester/Owner of a Ticket
Deleting a Ticket Reply or Note Message
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