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Workflow Recipes

This section offers numerous process automation recipes as well as use cases for automation.
How to Send Ticket Reminder using Trigger
How to Track the Negative Feedback of Customers
How to Use a Time Trigger to Automatically Solve a Ticket
Notifying Users about Ticket Creation During Holidays or Non-business Hours
Sending Email Notifications for Unassigned Tickets
How to Notify a Requester When a Ticket is Assigned to an Agent
Notifying the User When the Status Changes to Open Without Posting a Response
How to Notify an Agent when a New Ticket is Created
How to Auto-assign a Ticket Created During Business or Non-business Hours
How to Notify an External User Whenever a New Ticket is Created
How can I assign a ticket to an agent while closing it, if the ticket is unassigned?
How to automatically add a approval request using Update ticket trigger
How to Schedule a follow-up reminder for agents to update a ticket?
How to Send a Reminder to a Customer Requesting an Update on Their Ticket
How to add Agent Availability related fields in Automation
How to Use a Time Trigger to Automatically Close a Ticket
How to automatically share a ticket using Update ticket trigger
How to Configure Different SLAs for Various Customers
Using Triggers to Send Custom Email Notifications Instead of Default Notifications
Recalculating SLA Upon Ticket Reopening
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