Tickets
Knowledge Base
Login
Category / Section

Agent Guide

Discover everything needed to manage customer interactions efficiently with the Agent Portal in BoldDesk's Live Chat.
How Agents Can Manage Notifications in Live Chat
Live Chat: New Message Notification Sound in Agent Portal
Email Notifications for Chat Conversations
Linking and Managing Tickets in Chat Conversations
Editing Messages in Chat Conversations
Changing the Requester of a Chat Conversation
Managing Participants in a Chat Conversation
Agent Guide: Using AI Assistant for Chat Response Preparation
Private Notes and @Mentions in Live Chat
Handling AI-Powered Conversations
How to Delete a Chat Conversation
How to Spam a Chat Conversation
Filtering Conversations in Live Chat
Sorting Chat Conversations
Managing Tags in Chat Conversation
Deleting Messages and Attachments in Chat Conversations
Conversation History in Live Chat
Export and Email Live Chat Conversation Transcripts
Conversation Metrics in Live Chat
How to Update a Customer's Email in a Chat
No articles or sections found
No articles or sections found
1 of 2 pages (23 items)