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    Agent Guide

    Discover everything needed to manage customer interactions efficiently with the Agent Portal in BoldDesk's Live Chat.
    How Agents Can Manage Notifications in Live Chat
    Live Chat: New Message Notification Sound in Agent Portal
    Email Notifications for Chat Conversations
    Linking and Managing Tickets in Chat Conversations
    Editing Messages in Chat Conversations
    Changing the Requester of a Chat Conversation
    Managing Participants in a Chat Conversation
    Agent Guide: Using AI Assistant for Chat Response Preparation
    Private Notes and @Mentions in Live Chat
    Handling AI-Powered Conversations
    How to Delete a Chat Conversation
    How to Spam a Chat Conversation
    Filtering Conversations in Live Chat
    Sorting Chat Conversations
    Managing Tags in Chat Conversation
    Deleting Messages and Attachments in Chat Conversations
    Conversation History in Live Chat
    Export and Email Live Chat Conversation Transcripts
    Conversation Metrics in Live Chat
    How to Update a Customer's Email in a Chat
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