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Workflows

Streamline your support with BoldDesk Live Chat workflows. Automate actions like field updates, message sending, and agent assignment based on event triggers for efficient customer interactions.
Chat Workflow Overview: Automate Actions for Efficient Customer Support
Auto Assign Agents to for Live Chat Conversations
How to Build and Manage Workflows for Chat Conversations
Different Types of Branching in Workflows
How to Request the Customer's Email After Their First Message
Collect Different Information from Customer using Workflow
Update Conversation Field Based on Details Provided by Customer in Workflow
Automate Messages & Auto-Assign Chats in Live Chat Based on Customer Selection
External License Validation Using a Webhook and Workflow
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