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    Configuring Settings

    This section shows how administrators can manage and personalise various helpdesk portal settings.
    How to Configure General Help Desk Settings
    How to Change Organization-wide Default Ticket Preference
    How to Configure Customer Portal Settings
    How to Customize Agent Portal Settings
    How to allow an end user to download an attachment without having to login
    How to Transfer the Ownership of an Account to Another Agent
    Configuring the CC Field Settings
    How to Enforce Agents to Log Time for Tickets by Making WorkLog Preferences Mandatory
    How to Limit Access to BoldDesk's Agent and Customer Portals Using IP Restrictions
    Enabling Two-Factor Authentication (2FA) for Agents in BoldDesk
    How to Apply Dark Mode theme in the Customer Portal
    How to allow anonymous users to submit tickets?
    How to Change the Background Image of the Customer Portal Login Page
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