https://support.bolddesk.com/kb/article/23134/how-phone-identity-matching-works-in-bolddesk 2026-03-30T12:33:53.52926+00:00 Daily https://support.bolddesk.com/kb/article/23110/notify-agent-via-email-while-conversation-assigned-template 2026-03-30T15:00:17.025122+00:00 Daily https://support.bolddesk.com/kb/article/23102/multilingual-chat-routing-workflow-template 2026-03-30T14:26:55.215698+00:00 Daily https://support.bolddesk.com/kb/article/23100/business-hours-support-triage-in-workflow-templates 2026-03-30T14:14:59.317159+00:00 Daily https://support.bolddesk.com/kb/article/23099/instant-support-intake--smart-assignment-workflow-template 2026-03-30T14:41:19.487396+00:00 Daily https://support.bolddesk.com/kb/article/23090/how-to-enable-hierarchical-kb-navigation-in-the-customer-portal 2026-03-30T13:26:47.986432+00:00 Daily https://support.bolddesk.com/kb/article/22985/how-to-enable-and-configure-ai-field-prediction-in-bolddesk 2026-03-16T07:34:47.795869+00:00 Daily 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https://support.bolddesk.com/kb/article/21245/how-to-manage-requester-emails-when-creating-tickets-using-the-bolddesk-api 2025-11-12T10:42:57.687591+00:00 Daily https://support.bolddesk.com/kb/article/21243/using-suggestion-messages-to-enhance-live-chat-workflows 2025-11-24T13:26:14.787357+00:00 Daily https://support.bolddesk.com/kb/article/21226/in-app--push-notifications-for-omnichannel-account-deactivation-due-to-api-failures 2025-09-18T12:49:18.544414+00:00 Daily https://support.bolddesk.com/kb/article/21209/how-to-add-review-banner-in-customer-portal-for-google--facebook-feedback 2026-01-14T12:21:58.075703+00:00 Daily https://support.bolddesk.com/kb/article/21208/how-to-restrict-organization-ticket-view-in-customer-portal 2025-10-16T02:07:13.814485+00:00 Daily https://support.bolddesk.com/kb/article/21204/bolddesk-ai-agent-complete-guide-to-configuration-and-deployment 2026-01-13T18:29:57.760862+00:00 Daily https://support.bolddesk.com/kb/article/21202/syncing-external-faq-content-into-bolddesk-knowledge-base 2025-10-28T06:38:39.306588+00:00 Daily https://support.bolddesk.com/kb/article/21198/overview-of-ai-copilot-report 2026-03-08T16:18:45.592759+00:00 Daily https://support.bolddesk.com/kb/article/21197/overview-of-ai-agent-report 2026-03-09T15:19:43.874564+00:00 Daily https://support.bolddesk.com/kb/article/21196/overview-of-the-ai-agent-performance-dashboard 2026-03-13T11:34:01.812078+00:00 Daily https://support.bolddesk.com/kb/article/21195/fix-blank-page-after-login-in-bolddesk-customer-portal 2025-12-29T08:20:40.993574+00:00 Daily https://support.bolddesk.com/kb/article/21194/setting-up-whatsapp-interactive-message-workflows 2025-11-12T09:26:21.49186+00:00 Daily https://support.bolddesk.com/kb/article/21193/ai-copilot-access-control-for-agents-in-bolddesk 2026-03-08T13:18:07.736731+00:00 Daily https://support.bolddesk.com/kb/article/21189/how-to-create-a-ticket-with-closed-status-in-bolddesk 2025-10-15T11:12:06.591669+00:00 Daily https://support.bolddesk.com/kb/article/21187/how-to-monitor-and-manage-ai-credit-usage-in-bolddesk 2026-03-08T14:04:34.537447+00:00 Daily https://support.bolddesk.com/kb/article/21175/how-to-manage-ai-add-ons-in-bolddesk 2026-03-05T10:02:32.605185+00:00 Daily https://support.bolddesk.com/kb/article/21169/how-to-purchase-ai-add%E2%80%91ons-when-upgrading-from-a-trial-subscription 2026-04-02T06:21:23.37926+00:00 Daily https://support.bolddesk.com/kb/article/21166/how-to-change-the-tickets-tab-name-in-the-customer-portal 2026-01-09T16:24:37.855532+00:00 Daily https://support.bolddesk.com/kb/article/21147/how-to-set-up-automated-emails-in-workflows 2026-03-26T07:15:53.985208+00:00 Daily https://support.bolddesk.com/kb/article/21144/how-to-upload-a-profile-picture-in-the-agent-and-customer-portal 2025-09-24T16:57:26.431388+00:00 Daily 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https://support.bolddesk.com/kb/article/20839/3d-secure-3ds-authentication-for-card-payments 2026-03-10T08:39:58.809076+00:00 Daily https://support.bolddesk.com/kb/article/20830/how-to-restrict-query-submission-until-required-details-are-provided 2026-03-11T12:40:06.794933+00:00 Daily https://support.bolddesk.com/kb/article/20828/how-to-export-migrated-tickets 2025-08-07T20:20:09.800877+00:00 Daily https://support.bolddesk.com/kb/article/20821/how-to-automatically-assign-agents-to-tickets-created-via-support-email 2025-10-21T16:51:29.832197+00:00 Daily https://support.bolddesk.com/kb/article/20815/how-to-delay-solved-ticket-email-notifications-in-bolddesk 2025-08-05T18:36:08.241825+00:00 Daily https://support.bolddesk.com/kb/article/20809/bolddesk-ticket-history-tab-track-ticket-activity 2026-01-09T18:28:49.654224+00:00 Daily https://support.bolddesk.com/kb/article/20802/managing-agent-limits-for-startups-and-non-profits 2026-03-31T18:41:03.009582+00:00 Daily 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https://support.bolddesk.com/kb/article/20724/managing-multi-client-ticketing-in-bolddesk-ticketing-system 2026-02-05T13:53:46.755953+00:00 Daily https://support.bolddesk.com/kb/article/20723/how-to-export-articles-from-bolddesk-agent-portal 2026-01-27T08:59:05.867832+00:00 Daily https://support.bolddesk.com/kb/article/20721/supported-browsers-for-optimal-bolddesk-performance 2026-03-30T09:59:31.2111+00:00 Daily https://support.bolddesk.com/kb/article/20719/how-to-send-csat-survey-once-per-ticket 2025-08-08T03:50:02.539005+00:00 Daily https://support.bolddesk.com/kb/article/20715/why-email-footers-display-missing-image-icon 2025-10-29T07:11:09.245929+00:00 Daily https://support.bolddesk.com/kb/article/20709/how-to-auto-assign-categories-to-tickets-using-time-triggers 2026-01-21T08:57:44.64311+00:00 Daily https://support.bolddesk.com/kb/article/20706/email-to-ticket-failures-when-emails-dont-reach-bolddesk-server 2025-10-29T07:11:49.000058+00:00 Daily 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2025-10-03T11:55:16.329922+00:00 Daily https://support.bolddesk.com/kb/article/20660/how-to-train-bolddesk-ai-for-accurate-responses 2026-03-08T14:00:15.594543+00:00 Daily https://support.bolddesk.com/kb/article/20656/troubleshooting-smtp-reauthentication-errors-in-bolddesk 2025-08-14T10:48:50.591115+00:00 Daily https://support.bolddesk.com/kb/article/20652/how-to-reauthenticate-expiring-microsoft-oauth-tokens-for-bolddesk-support-emails 2025-12-02T17:03:11.210304+00:00 Daily https://support.bolddesk.com/kb/article/20649/cases-where-email-notifications-will-not-be-sent 2025-10-21T16:39:11.97086+00:00 Daily https://support.bolddesk.com/kb/article/20646/why-is-the-csat-survey-is-not-sent-after-ticket-closure-or-agent-reply 2025-09-24T19:05:26.912701+00:00 Daily https://support.bolddesk.com/kb/article/20645/how-to-assign-a-single-ticket-to-multiple-groups-in-bolddesk 2025-08-08T04:27:51.080658+00:00 Daily https://support.bolddesk.com/kb/article/20641/how-to-fix-broken-preview-images-for-customeragent-portal-links-when-sharing 2025-08-25T13:53:28.402629+00:00 Daily https://support.bolddesk.com/kb/article/20632/how-to-resize-the-logo-on-the-customer-portal-page 2026-02-05T08:48:57.03289+00:00 Daily https://support.bolddesk.com/kb/article/20631/condition-fields-in-bolddesk-filter-and-automation 2025-11-16T11:21:00.479115+00:00 Daily https://support.bolddesk.com/kb/article/20626/how-to-reconnect-the-correct-email-during-re-authorization 2025-07-22T18:32:16.870489+00:00 Daily https://support.bolddesk.com/kb/article/20621/how-to-fix-captcha-invalid-issue-when-switching-subdomains 2025-08-11T16:35:19.35687+00:00 Daily https://support.bolddesk.com/kb/article/20618/why-reply-all-triggers-duplicate-emails-for-ccd-agents 2025-10-29T07:11:19.070936+00:00 Daily https://support.bolddesk.com/kb/article/20613/troubleshooting-rejected-agent-invitation-emails 2025-10-30T10:17:52.242834+00:00 Daily https://support.bolddesk.com/kb/article/20612/exclude-on-behalf-of-requester-option-in-bolddesk 2026-02-04T06:26:44.057078+00:00 Daily https://support.bolddesk.com/kb/article/20610/how-to-embed-external-videos-in-a-knowledge-base-article 2026-03-25T14:40:10.644369+00:00 Daily https://support.bolddesk.com/kb/article/20600/troubleshooting-bolddesk-error-429-too-many-requests 2026-04-02T08:49:56.206877+00:00 Daily https://support.bolddesk.com/kb/article/20599/how-to-filter-contacts-using-custom-fields-in-bolddesk 2026-01-19T11:07:54.023025+00:00 Daily https://support.bolddesk.com/kb/article/20577/how-to-automatically-reassign-a-ticket-with-no-response-using-a-time-trigger 2025-07-14T12:56:51.123263+00:00 Daily https://support.bolddesk.com/kb/article/20574/admin-guide-line-integration-with-bolddesk 2026-01-27T09:01:53.850029+00:00 Daily https://support.bolddesk.com/kb/article/20573/how-to-control-file-download-for-logged-in-and-non-logged-in-users 2025-08-08T03:16:28.98062+00:00 Daily https://support.bolddesk.com/kb/article/20571/how-to-fix-new-emails-posting-as-replies-instead-of-creating-new-tickets 2025-12-16T17:55:49.451563+00:00 Daily https://support.bolddesk.com/kb/article/20570/how-to-change-a-support-email-address 2025-08-05T18:44:46.683553+00:00 Daily https://support.bolddesk.com/kb/article/20566/how-to-assign-a-default-app-in-facebook-page-settings 2025-09-14T11:53:47.279391+00:00 Daily https://support.bolddesk.com/kb/article/20562/using-bolddesk-ai-copilot-to-deliver-language%E2%80%91specific-support 2026-03-09T15:14:52.828782+00:00 Daily https://support.bolddesk.com/kb/article/20559/how-to-add-and-export-notes-in-contact-details-in-bolddesk 2026-02-17T07:54:37.878646+00:00 Daily https://support.bolddesk.com/kb/article/20558/managing-ticket-edits-and-reply-deletions-in-the-customer-portal 2026-02-03T19:02:22.037901+00:00 Daily https://support.bolddesk.com/kb/article/20557/how-to-make-your-site-reliable-for-ai-support-in-bolddesk 2026-03-10T12:12:08.131506+00:00 Daily https://support.bolddesk.com/kb/article/20550/how-to-configure-and-use-two-factor-authentication-2fa-in-bolddesk 2026-02-17T13:49:40.795549+00:00 Daily https://support.bolddesk.com/kb/article/20548/fix-attachment-preview-issues-caused-by-incorrect-content%E2%80%91type 2026-03-25T14:24:36.367102+00:00 Daily https://support.bolddesk.com/kb/article/20547/retrieving-field-dependency-data-via-developer-api 2025-07-31T10:34:55.822984+00:00 Daily https://support.bolddesk.com/kb/article/20540/comparing-ticket-metrics-in-support-traffic-vs-agent-performance-dashboards 2025-08-08T04:19:27.059514+00:00 Daily https://support.bolddesk.com/kb/article/20535/how-to-deactivate-the-customer-portal-in-bolddesk 2026-01-19T09:15:13.685256+00:00 Daily https://support.bolddesk.com/kb/article/20531/translating-customer-satisfaction-csat-survey 2025-10-16T16:09:07.149999+00:00 Daily 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2025-12-15T19:26:05.170205+00:00 Daily https://support.bolddesk.com/kb/article/20420/how-to-send-email-notifications-in-the-contacts-preferred-language 2025-07-03T17:16:20.272155+00:00 Daily https://support.bolddesk.com/kb/article/20415/how-to-set-up-automatic-bcc-for-all-outgoing-emails-in-bolddesk 2025-06-23T19:15:48.1007+00:00 Daily https://support.bolddesk.com/kb/article/20414/bolddesk-2fa-reset--recovery-codes-complete-admin-guide 2026-02-05T14:19:56.317931+00:00 Daily https://support.bolddesk.com/kb/article/20403/how-to-add-links-and-insert-articles-in-bolddesk-knowledge-base 2025-07-14T14:04:02.189227+00:00 Daily https://support.bolddesk.com/kb/article/20393/how-admin-agents-can-edit-their-own-profiles 2025-12-02T19:12:28.48935+00:00 Daily https://support.bolddesk.com/kb/article/20390/sample-liquid-template-for-if-else-if-else-chain 2025-11-27T18:15:55.050091+00:00 Daily https://support.bolddesk.com/kb/article/20385/how-to-manually-assign-support-tickets-in-bolddesk 2026-04-01T15:02:44.623124+00:00 Daily https://support.bolddesk.com/kb/article/20341/what-makes-a-ticket-move-from-new-to-open-status 2025-07-22T17:31:38.907865+00:00 Daily https://support.bolddesk.com/kb/article/20340/bolddesk-update-ticket-triggers-auto%E2%80%91assign-tickets-to-the-first-responding-agent 2026-03-31T07:19:47.084413+00:00 Daily https://support.bolddesk.com/kb/article/20316/how-to-use-subject-placeholders-in-event-triggers-and-macros 2025-06-16T03:12:54.953424+00:00 Daily https://support.bolddesk.com/kb/article/20315/how-to-allow-agents-without-global-access-scope-to-access-unassigned-tickets 2025-10-14T03:35:35.144575+00:00 Daily https://support.bolddesk.com/kb/article/20309/how-to-add-a-chat-field-in-a-chat-form 2026-03-08T11:37:37.779752+00:00 Daily https://support.bolddesk.com/kb/article/20299/how-to-use-set-assignee-action-with-lookup-fields-for-assigned-agent-and-group-placeholder 2025-09-14T09:41:56.82147+00:00 Daily 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https://support.bolddesk.com/kb/article/20073/guest-posting-and-link-exchange-request-guide 2026-03-12T15:07:57.801296+00:00 Daily https://support.bolddesk.com/kb/article/20072/how-to-verify-users-and-contacts-using-bolddesk-api 2025-05-21T18:49:26.314447+00:00 Daily https://support.bolddesk.com/kb/article/20071/bolddesk-chat-sla-how-to-configure-and-track-response--resolution-times 2025-12-01T14:01:56.819021+00:00 Daily https://support.bolddesk.com/kb/article/20055/comprehensive-guide-to-onboarding-with-bolddesk 2026-02-10T08:05:40.349292+00:00 Daily https://support.bolddesk.com/kb/article/20052/difference-between-solved-and-closed-ticket-statuses 2025-05-05T17:40:59.106605+00:00 Daily https://support.bolddesk.com/kb/article/20050/how-to-effectively-track-changes-using-activity-logs-in-bolddesk 2025-05-05T11:01:22.483489+00:00 Daily https://support.bolddesk.com/kb/article/20000/bolddesk-does-not-support-syncing-groups-directly-from-microsoft-entra-id 2025-05-20T14:05:43.372291+00:00 Daily https://support.bolddesk.com/kb/article/19998/alternative-to-the-share-ticket-feature 2025-05-22T13:24:30.6506+00:00 Daily https://support.bolddesk.com/kb/article/19993/how-to-restrict-agents-from-closing-tickets-in-bolddesk 2025-12-15T19:33:41.718785+00:00 Daily https://support.bolddesk.com/kb/article/19987/allowing-ticket-creation-without-full-brand-access 2025-05-22T13:39:32.725933+00:00 Daily https://support.bolddesk.com/kb/article/19986/why-cc-and-contact-group-fields-are-not-shown-in-the-widget 2025-05-05T11:12:31.874527+00:00 Daily https://support.bolddesk.com/kb/article/19985/troubleshooting-external-user-restrictions-in-slack-channels 2026-03-25T13:28:34.860178+00:00 Daily https://support.bolddesk.com/kb/article/19981/troubleshooting-missing-custom-fields-on-the-contact-page-and-during-import 2025-07-30T18:30:02.80979+00:00 Daily https://support.bolddesk.com/kb/article/19977/slack-channel-access-issues 2026-03-18T12:33:10.460819+00:00 Daily 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2026-03-19T14:38:33.820899+00:00 Daily https://support.bolddesk.com/kb/article/16755/how-to-sync-the-notes-field-in-bolddesk-using-microsoft-entra-id 2026-02-06T11:01:29.969769+00:00 Daily https://support.bolddesk.com/kb/article/16754/ringover-integration-with-bolddesk-complete-setup-guide 2026-03-17T14:59:52.527106+00:00 Daily https://support.bolddesk.com/kb/article/16753/how-to-reauthenticate-instagram-in-bolddesk 2026-03-30T15:14:45.450878+00:00 Daily https://support.bolddesk.com/kb/article/16748/ticket-webhook 2025-08-12T11:16:44.016765+00:00 Daily https://support.bolddesk.com/kb/article/16741/how-to-reauthenticate-facebook-in-bolddesk 2026-03-30T15:22:04.463101+00:00 Daily https://support.bolddesk.com/kb/article/16703/how-to-import-tickets-in-bolddesk 2026-03-09T15:13:30.590633+00:00 Daily https://support.bolddesk.com/kb/article/16693/obtain-ticket-list-by-requester-email-or-id 2024-12-23T15:13:37.743639+00:00 Daily 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https://support.bolddesk.com/kb/article/16484/how-to-reauthenticate-expired-smtpimap-oauth-tokens-for-support-emails 2026-03-25T14:14:41.342654+00:00 Daily https://support.bolddesk.com/kb/article/16419/embedding-web-widgets-in-bolddesk-customer-portal-using-custom-js 2026-01-22T14:40:59.424272+00:00 Daily https://support.bolddesk.com/kb/article/16412/make-phone-number-field-mandatory-in-web-form--widget 2025-07-18T19:16:03.290819+00:00 Daily https://support.bolddesk.com/kb/article/16259/how-to-map-your-facebook-page-to-a-brand-in-bolddesk 2026-02-04T05:10:01.718475+00:00 Daily https://support.bolddesk.com/kb/article/16254/how-to-add-an-external-website-link-or-custom-tab-to-the-customer-portal 2026-01-14T12:20:42.945857+00:00 Daily https://support.bolddesk.com/kb/article/16226/bolddesk-redirect-rules-manage-knowledge-base-url-redirection 2026-01-26T13:18:29.583729+00:00 Daily https://support.bolddesk.com/kb/article/16208/how-to-pass-values-in-the-url-to-prefill-fields-in-a-ticket-creation-form 2024-07-04T12:48:25.904662+00:00 Daily https://support.bolddesk.com/kb/article/16170/how-to-modify-the-knowledge-base-title-text-in-the-customer-portal 2024-08-07T10:30:15.18948+00:00 Daily https://support.bolddesk.com/kb/article/16165/troubleshooting-auto-assignment-issues-for-agents-in-bolddesk 2024-08-14T12:25:24.637947+00:00 Daily https://support.bolddesk.com/kb/article/16156/bolddesk-mobile-app-personal-settings 2025-12-24T12:57:10.303568+00:00 Daily https://support.bolddesk.com/kb/article/16153/how-to-disable-ticket-creation-in-the-customer-portal 2026-01-14T12:01:39.025448+00:00 Daily https://support.bolddesk.com/kb/article/16149/how-to-forward-tickets-in-bolddesk-mobile-app 2026-01-09T18:19:50.44874+00:00 Daily https://support.bolddesk.com/kb/article/16125/how-to-set-up-single-sign-on-sso-in-bolddesk 2026-03-26T13:33:46.806424+00:00 Daily https://support.bolddesk.com/kb/article/16124/feature-limits-based-on-pricing-plans 2026-03-25T13:59:24.73502+00:00 Daily https://support.bolddesk.com/kb/article/16074/using-smart-suggestion-in-wysiwyg-editor 2024-05-22T07:30:47.590657+00:00 Daily https://support.bolddesk.com/kb/article/16071/how-to-restrict-an-agent-from-editing-a-closed-ticket 2024-05-22T07:33:55.456644+00:00 Daily https://support.bolddesk.com/kb/article/16038/activity-module-permissions-in-bolddesk 2024-09-23T11:21:51.034467+00:00 Daily https://support.bolddesk.com/kb/article/16028/how-to-make--log-exotel-calls-from-the-bolddesk-agent-portal 2026-03-18T09:04:56.880801+00:00 Daily https://support.bolddesk.com/kb/article/16024/configuring-support-email-using-imap-with-microsoft-oauth-in-bolddesk 2026-01-30T14:54:30.643482+00:00 Daily https://support.bolddesk.com/kb/article/16022/managing-unanswered-questions-in-bolddesk 2026-03-08T13:42:04.627995+00:00 Daily 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https://support.bolddesk.com/kb/article/15955/manage-hubspot-information-in-bolddesk 2026-03-18T11:48:57.712818+00:00 Daily https://support.bolddesk.com/kb/article/15945/understanding-bolddesk-third-party-app-integrations 2026-01-30T12:48:14.040268+00:00 Daily https://support.bolddesk.com/kb/article/15942/two-way-synchronization-in-slack 2026-03-18T13:29:55.492808+00:00 Daily https://support.bolddesk.com/kb/article/15941/frequently-asked-questions-about-slack-integration 2026-02-13T07:17:34.992191+00:00 Daily https://support.bolddesk.com/kb/article/15940/integrating-slack-with-bolddesk-for-organization-wide 2026-03-18T09:28:10.684944+00:00 Daily https://support.bolddesk.com/kb/article/15938/how-to-choose-a-data-center-for-data-storage 2026-01-22T14:43:57.329565+00:00 Daily https://support.bolddesk.com/kb/article/15918/how-to-manage-facebook-pages-in-bolddesk 2025-10-14T05:03:06.446615+00:00 Daily https://support.bolddesk.com/kb/article/15906/how-to-integrate-exotel-with-bolddesk 2026-03-18T08:27:44.447752+00:00 Daily https://support.bolddesk.com/kb/article/15898/how-to-configure-email-notifications-to-send-to-agents-only-during-business-hours 2024-07-11T10:30:08.269813+00:00 Daily https://support.bolddesk.com/kb/article/15883/how-to-install-and-configure-hubspot-crm-with-bolddesk 2026-03-18T11:43:38.572919+00:00 Daily https://support.bolddesk.com/kb/article/15842/enhance-bolddesk-signatures-and-canned-responses-using-html 2025-12-29T08:22:54.532041+00:00 Daily https://support.bolddesk.com/kb/article/15833/how-to-set-up-agent-shifts 2025-12-03T14:09:42.068004+00:00 Daily https://support.bolddesk.com/kb/article/15832/setting-up-load-based-assignments-using-an-auto-assignment-trigger 2026-01-21T09:27:15.440874+00:00 Daily https://support.bolddesk.com/kb/article/15830/how-to-hide-agent-names-and-emails-in-bolddesk-ticket-replies-for-privacy 2025-12-15T18:52:23.021572+00:00 Daily 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2024-04-26T16:43:27.692425+00:00 Daily https://support.bolddesk.com/kb/article/15750/how-to-add-ccs-to-tickets-in-bolddesk 2026-03-25T14:55:35.822981+00:00 Daily https://support.bolddesk.com/kb/article/15747/enabling-auto-reassignment-to-available-agents 2024-04-17T12:47:23.153009+00:00 Daily https://support.bolddesk.com/kb/article/15746/adding-kb-articles-to-multiple-brands 2024-05-08T15:51:17.707238+00:00 Daily https://support.bolddesk.com/kb/article/15741/integrate-bolddesk-on-any-website-for-seamless-ticketing 2026-01-22T15:38:01.796181+00:00 Daily https://support.bolddesk.com/kb/article/15734/how-to-filter-agent-replies 2025-08-05T14:38:31.066839+00:00 Daily https://support.bolddesk.com/kb/article/15730/managing-whatsapp-accounts-in-bolddesk 2026-03-08T16:02:49.813611+00:00 Daily https://support.bolddesk.com/kb/article/15729/how-to-configure-whatsapp-webhooks-in-meta 2025-05-22T12:23:05.822938+00:00 Daily https://support.bolddesk.com/kb/article/15728/how-to-set-up-whatsapp-in-meta 2025-05-22T12:23:28.698+00:00 Daily https://support.bolddesk.com/kb/article/15727/whatsapp-business-integration-in-bolddesk-via-meta-cloud-api 2026-04-02T09:23:16.520427+00:00 Daily https://support.bolddesk.com/kb/article/15721/how-to-restore-a-ticket 2024-05-07T11:55:38.987444+00:00 Daily https://support.bolddesk.com/kb/article/15720/how-to-export-agents-in-bolddesk 2025-12-21T13:54:39.538828+00:00 Daily https://support.bolddesk.com/kb/article/15691/how-to-add-custom-field-to-the-webform-or-widget 2024-04-10T12:28:11.826029+00:00 Daily https://support.bolddesk.com/kb/article/15603/zoho-mail-imap-settings-complete-setup-guide-for-bolddesk-users 2026-03-26T13:16:36.599317+00:00 Daily https://support.bolddesk.com/kb/article/15582/bolddesk-ai-setup-how-to-start-and-optimize-your-ai-workflow 2026-03-30T09:49:01.374266+00:00 Daily https://support.bolddesk.com/kb/article/15578/creating-a-ticket-without-an-email-address-in-bolddesk 2026-01-21T13:46:14.351002+00:00 Daily 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https://support.bolddesk.com/kb/article/15452/how-to-incorporate-images-from-diagramsnetdraw-io-into-bolddesk-kb-articles 2026-03-12T14:58:20.019449+00:00 Daily https://support.bolddesk.com/kb/article/15448/how-to-remove-custom-domain 2025-12-03T13:59:45.395988+00:00 Daily https://support.bolddesk.com/kb/article/15446/how-to-change-a-brands-customer-portal-custom-domain-in-bolddesk 2026-03-26T07:04:03.744716+00:00 Daily https://support.bolddesk.com/kb/article/15433/how-to-send-an-email-to-the-requester-without-including-cc-recipients 2024-05-08T15:52:56.068161+00:00 Daily https://support.bolddesk.com/kb/article/15399/creating-ticket-with-attachment-using-rest-api-in-power-automate 2024-02-26T17:03:14.294276+00:00 Daily https://support.bolddesk.com/kb/article/15394/sync-custom-fields-from-the-microsoft-entra-id 2024-07-17T11:37:54.099942+00:00 Daily https://support.bolddesk.com/kb/article/15393/how-to-separate-tickets-created-from-a-specific-email-domain 2024-05-08T15:49:29.987634+00:00 Daily https://support.bolddesk.com/kb/article/15380/how-to-convert-emails-to-tickets-in-bolddesk 2026-04-02T11:02:32.14336+00:00 Daily https://support.bolddesk.com/kb/article/15355/customizing-ticket-reply-to-stop-sending-emails-to-the-entire-group 2026-02-03T19:07:03.586796+00:00 Daily https://support.bolddesk.com/kb/article/15332/managing-email-notifications-for-account-activation-verification-and-password-resets 2025-08-18T13:20:30.121589+00:00 Daily https://support.bolddesk.com/kb/article/15316/enable-email-forwarding-in-outlook 2024-07-04T12:34:39.982227+00:00 Daily https://support.bolddesk.com/kb/article/15281/recalculating-sla-upon-ticket-reopening 2025-08-07T20:03:50.280875+00:00 Daily https://support.bolddesk.com/kb/article/15272/bolddesk-security-and-compliance-overview 2026-02-13T09:16:01.099169+00:00 Daily https://support.bolddesk.com/kb/article/15236/how-to-restrict-ticket-and-contact-creation-in-bolddesk 2026-01-26T08:12:09.122712+00:00 Daily 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https://support.bolddesk.com/kb/article/14987/secure-your-email-domain-with-dmarc-enhancing-email-security 2026-02-12T13:31:54.424147+00:00 Daily https://support.bolddesk.com/kb/article/14931/setting-up-givenname-claim-in-azure-for-usernames-sync 2024-02-27T18:41:51.405154+00:00 Daily https://support.bolddesk.com/kb/article/14917/how-to-configure-different-slas-for-various-customers 2024-07-19T15:49:20.818628+00:00 Daily https://support.bolddesk.com/kb/article/14899/how-to-reset-the-password-in-agent-and-customer-portals 2025-06-17T10:32:12.492085+00:00 Daily https://support.bolddesk.com/kb/article/14737/how-to-add-reduce-agent-seats-in-your-bolddesk-subscription 2026-03-10T10:08:21.058593+00:00 Daily https://support.bolddesk.com/kb/article/14716/are-you-having-trouble-downloading-the-attached-file-from-the-ticket 2025-09-24T16:05:34.151612+00:00 Daily https://support.bolddesk.com/kb/article/14611/guide-to-accessing-console-tab--network-tab--shortcuts-for-devtools 2024-08-13T17:53:25.38635+00:00 Daily https://support.bolddesk.com/kb/article/14591/how-to-delete-knowledge-base-articles 2024-04-01T18:33:55.490026+00:00 Daily https://support.bolddesk.com/kb/article/14590/how-to-permanently-delete-the-articles 2024-04-01T18:34:24.858251+00:00 Daily https://support.bolddesk.com/kb/article/14589/how-to-change-predefined-views-name-in-bolddesk 2024-09-23T11:23:52.398494+00:00 Daily https://support.bolddesk.com/kb/article/14570/how-bolddesk-chooses-the-sender-mailbox-for-ticket-notifications 2026-04-02T14:04:46.723628+00:00 Daily https://support.bolddesk.com/kb/article/14559/tax-exempt-certificates 2024-07-24T18:00:20.060994+00:00 Daily https://support.bolddesk.com/kb/article/14538/ai-copilot-features-and-how-it-works-in-bolddesk 2026-03-08T13:17:06.887862+00:00 Daily https://support.bolddesk.com/kb/article/14529/how-to-install-the-bolddesk-in-desktop 2025-10-03T12:15:23.824963+00:00 Daily https://support.bolddesk.com/kb/article/14524/installing-and-configuring-the-microsoft-entra-id 2025-02-11T03:32:55.551641+00:00 Daily https://support.bolddesk.com/kb/article/14508/how-to-set-fixed-columns-for-all-agents-in-the-ticket-grid-view 2023-12-26T10:14:10.281203+00:00 Daily https://support.bolddesk.com/kb/article/14411/preventing-email-loops-in-bolddesk-causes-detection--recovery 2026-02-11T18:39:43.623977+00:00 Daily https://support.bolddesk.com/kb/article/14402/agent-contact--watchers-events-email-notification-in-bolddesk 2026-03-25T15:10:33.984627+00:00 Daily https://support.bolddesk.com/kb/article/14360/direct-portal-access-logging-in-without-navigating-to-the-sign-in-page 2024-07-04T12:29:57.512655+00:00 Daily https://support.bolddesk.com/kb/article/14331/activity-webhook 2024-08-05T12:37:40.317771+00:00 Daily https://support.bolddesk.com/kb/article/14315/overview-about-ticket-metrics-report 2023-12-14T15:43:00.789215+00:00 Daily https://support.bolddesk.com/kb/article/14307/how-to-automatically-share-tickets-using-create-and-update-triggers 2026-01-21T06:29:56.921136+00:00 Daily https://support.bolddesk.com/kb/article/14293/how-to-permanently-delete-the-multilanguage-knowledge-base-articles 2023-12-18T13:16:06.199472+00:00 Daily https://support.bolddesk.com/kb/article/14248/how-to-manage-multiple-bolddesk-accounts-in-mobile-app 2025-03-04T09:14:05.587159+00:00 Daily https://support.bolddesk.com/kb/article/14230/troubleshooting-field-not-hidden-in-the-ticket-creation-form 2023-12-13T11:27:18.331807+00:00 Daily https://support.bolddesk.com/kb/article/14229/how-to-send-an-email-from-bolddesk-to-a-customer 2025-09-23T07:29:01.124296+00:00 Daily https://support.bolddesk.com/kb/article/14225/how-to-reorder-ticket-fields-in-the-ticket-details-page 2025-08-08T02:40:16.339115+00:00 Daily https://support.bolddesk.com/kb/article/14214/how-to-manage-tickets-when-agents-are-unavailable 2025-07-01T11:34:57.153555+00:00 Daily https://support.bolddesk.com/kb/article/14212/logging-time-spent-on-a-activity 2024-09-23T11:20:29.074476+00:00 Daily https://support.bolddesk.com/kb/article/14211/how-to-change-the-to-email-address-when-replying-to-a-ticket 2023-12-01T13:53:28.008377+00:00 Daily https://support.bolddesk.com/kb/article/14208/how-to-customize-or-create-a-new-agent-availability-status 2025-10-15T10:06:57.73448+00:00 Daily https://support.bolddesk.com/kb/article/14206/how-to-disable-single-sign-on-in-the-agent-and-customer-portals 2023-11-30T12:43:54.498194+00:00 Daily https://support.bolddesk.com/kb/article/14205/how-to-enable-and-manage-cc-fields-in-bolddesk 2025-12-11T14:49:46.690807+00:00 Daily https://support.bolddesk.com/kb/article/14204/how-to-change-the-agent-availability-status 2026-01-19T08:52:25.787996+00:00 Daily https://support.bolddesk.com/kb/article/14192/how-to-create-specific-type-fields-for-different-brands 2023-12-01T17:08:36.909052+00:00 Daily 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https://support.bolddesk.com/kb/article/14089/installing-and-configuring-the-slack 2026-03-18T08:53:05.232699+00:00 Daily https://support.bolddesk.com/kb/article/14078/efficient-navigation-deep-links-and-universal-links-in-the-bolddesk-mobile-app 2025-03-04T09:16:04.277574+00:00 Daily https://support.bolddesk.com/kb/article/14035/how-to-add-agent-availability-related-fields-in-automation 2023-11-29T10:14:36.278849+00:00 Daily https://support.bolddesk.com/kb/article/14033/approval-webhook-in-bolddesk-automate-approvals-easily 2026-01-19T08:35:10.202972+00:00 Daily https://support.bolddesk.com/kb/article/14008/how-to-download-and-install-bolddesk-mobile-app 2026-02-13T08:34:29.337865+00:00 Daily https://support.bolddesk.com/kb/article/13997/managing-notification-in-mobile-app 2025-04-11T11:09:58.283559+00:00 Daily https://support.bolddesk.com/kb/article/13991/how-to-modify-ticket-properties-in-mobile-app 2025-03-04T09:30:18.213405+00:00 Daily 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2023-04-25T11:39:09.626824+00:00 Daily https://support.bolddesk.com/kb/article/1008/how-to-add-an-external-website-link-to-a-contact 2023-04-25T11:39:30.744623+00:00 Daily https://support.bolddesk.com/kb/article/972/how-to-auto-assign-a-ticket-created-during-business-or-non-business-hours 2023-08-21T11:38:21.715532+00:00 Daily https://support.bolddesk.com/kb/article/882/how-to-attach-a-file-to-contact-group 2023-04-24T13:31:55.867626+00:00 Daily https://support.bolddesk.com/kb/article/875/how-to-attach-a-file-to-contact 2023-04-24T13:31:48.871926+00:00 Daily https://support.bolddesk.com/kb/article/872/how-to-filter-tickets-by-status-in-the-bolddesk-customer-portal 2026-01-19T09:51:05.663644+00:00 Daily https://support.bolddesk.com/kb/article/864/how-to-notify-an-agent-when-a-new-ticket-is-created 2025-07-22T19:24:35.467367+00:00 Daily https://support.bolddesk.com/kb/article/808/api-rate-limits-optimizing-restful-api-usage 2025-12-09T08:56:26.245407+00:00 Daily 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2023-06-16T12:25:24.776978+00:00 Daily https://support.bolddesk.com/kb/article/666/how-to-link-an-activity-or-task-to-a-ticket 2024-07-24T18:37:56.537477+00:00 Daily https://support.bolddesk.com/kb/article/665/how-to-create-view-edit-and-delete-meeting-activity 2024-07-24T18:37:16.632404+00:00 Daily https://support.bolddesk.com/kb/article/664/how-to-create-view-edit-and-delete-a-call-activity 2024-07-24T18:36:50.542262+00:00 Daily https://support.bolddesk.com/kb/article/663/how-to-create-view-edit-and-delete-task-activity 2025-08-18T13:12:41.702268+00:00 Daily https://support.bolddesk.com/kb/article/648/how-to-change-an-articles-url 2023-03-31T11:18:50.488254+00:00 Daily https://support.bolddesk.com/kb/article/647/related-articles-in-self-service-portal 2023-03-31T11:15:49.783424+00:00 Daily https://support.bolddesk.com/kb/article/646/working-with-tag-based-articles 2024-09-13T06:23:44.070484+00:00 Daily 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2023-01-05T12:00:16.903938+00:00 Daily https://support.bolddesk.com/kb/article/257/how-to-setup-dkim-for-bolddesk 2025-10-03T12:19:26.340411+00:00 Daily https://support.bolddesk.com/kb/article/256/how-to-forward-and-verify-emails-in-bolddesk 2025-12-01T13:41:01.786631+00:00 Daily https://support.bolddesk.com/kb/article/255/bolddesk-support-email-configuration-setup-guide--tips 2026-01-23T07:24:01.550944+00:00 Daily https://support.bolddesk.com/kb/article/252/how-to-add-a-note-message-to-a-contact-or-contact-group-record 2026-02-16T07:53:25.381056+00:00 Daily https://support.bolddesk.com/kb/article/251/how-to-automatically-associate-a-contact-group-to-contact 2025-08-29T14:12:43.156092+00:00 Daily https://support.bolddesk.com/kb/article/250/how-to-impersonate-or-assume-identity-of-a-contact 2025-08-05T14:39:03.944458+00:00 Daily https://support.bolddesk.com/kb/article/249/how-to-convert-a-contact-to-agent 2025-06-17T17:45:11.111686+00:00 Daily 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2025-07-03T14:46:07.225542+00:00 Daily https://support.bolddesk.com/kb/article/234/manually-verifying-an-unverified-contact 2024-07-24T17:49:26.214424+00:00 Daily https://support.bolddesk.com/kb/article/233/how-to-export-tickets-from-the-agent-portal 2026-03-06T12:22:30.086768+00:00 Daily https://support.bolddesk.com/kb/article/232/how-to-send-verification-or-invitation-emails-to-contacts 2026-03-26T08:47:02.469664+00:00 Daily https://support.bolddesk.com/kb/article/231/adding-or-removing-an-agent-from-the-ticket-watch-list-for-email-notifications 2024-02-27T12:47:23.246681+00:00 Daily https://support.bolddesk.com/kb/article/230/how-to-block-and-unblock-contacts-in-bolddesk 2025-12-15T18:59:59.383391+00:00 Daily https://support.bolddesk.com/kb/article/229/how-to-log-time-spent-on-a-ticket-in-bolddesk 2026-02-05T12:43:59.549797+00:00 Daily https://support.bolddesk.com/kb/article/228/how-to-add-and-edit-contacts-in-bolddesk 2026-03-26T07:32:02.849121+00:00 Daily 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2026-02-13T09:40:55.353556+00:00 Daily https://support.bolddesk.com/kb/article/216/how-to-add-and-remove-contacts-from-a-contact-group 2026-03-26T08:41:58.330324+00:00 Daily https://support.bolddesk.com/kb/article/214/how-to-add-a-new-custom-field-to-a-ticket-form-in-bolddesk 2026-02-03T17:43:29.01721+00:00 Daily https://support.bolddesk.com/kb/article/212/managing-contact-group-profiles-in-bolddesk 2025-11-16T10:41:19.646702+00:00 Daily https://support.bolddesk.com/kb/article/211/the-difference-between-private-internal-and-public-categories 2023-12-05T18:27:01.594524+00:00 Daily https://support.bolddesk.com/kb/article/210/how-to-add-and-remove-contact-groups-from-a-contact 2024-07-24T18:11:22.468719+00:00 Daily https://support.bolddesk.com/kb/article/209/how-to-reset-or-change-the-sequence-numbering-of-tickets 2025-07-02T13:17:58.289453+00:00 Daily https://support.bolddesk.com/kb/article/208/advanced-settings-for-configuring-help-widget 2024-06-25T18:55:59.470463+00:00 Daily https://support.bolddesk.com/kb/article/207/how-to-manage-contact-groups-in-bolddesk 2026-01-09T18:10:01.230112+00:00 Daily https://support.bolddesk.com/kb/article/206/advanced-settings-for-configuring-contact-us-web-form 2023-09-29T12:01:43.768572+00:00 Daily https://support.bolddesk.com/kb/article/205/how-to-activate-deactivate-or-delete-a-web-form 2023-01-10T11:01:28.302393+00:00 Daily https://support.bolddesk.com/kb/article/204/how-to-manage-multiple-brands 2025-07-14T14:27:29.648029+00:00 Daily https://support.bolddesk.com/kb/article/202/how-to-customize-the-appearance-of-contact-us-web-form 2023-06-15T18:34:15.747343+00:00 Daily https://support.bolddesk.com/kb/article/201/how-to-activate-deactivate-or-delete-a-help-widget 2023-01-11T10:23:22.259515+00:00 Daily https://support.bolddesk.com/kb/article/200/how-to-customize-the-appearance-of-the-bolddesk-live-chat-widget 2026-03-31T08:26:37.106851+00:00 Daily 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