How to Buy and Pay for a BoldDesk Subscription Easily
Purchasing a BoldDesk subscription is a simple process that enables your organization to quickly access BoldDesk help desk capabilities. Whether you’re upgrading from a free trial or purchasing a new subscription, this guide walks you through selecting your subscription, reviewing your order, and completing payment securely through Stripe Checkout.
BoldDesk redirects you to a Stripe-hosted checkout page for all subscription-related payments. BoldDesk does not store payment card information. All payment details are entered and processed securely through Stripe.
You can buy a subscription by following these steps:
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Go to Admin > Billing and Subscription.
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On the Billing & Subscription page, select the required team size and click Purchase Now.
For purchasing AI Copilot or AI Agent credits in BoldDesk, refer to the following articles:
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In the Build your plan section:
- Choose the billing cycle.
- Select the required number of agents.
- Enable AI Add-ons if required, such as AI Copilot and AI Agent Credits.
- Enable Auto Recharge for AI Agent Credits to automatically replenish credits when the balance runs low.
- Review the Order Summary.
- Click Proceed to Payment.
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You will be redirected to the Stripe-hosted checkout page.
On the Stripe checkout page:
- Review the total amount due.
- Enter the required shipping or billing information.
- Select your preferred payment currency, if available.
- Enter your card details or use any supported Stripe payment option available on the checkout page.
- Complete any additional verification required by your card issuer.
- Click Subscribe (or the payment confirmation button displayed on the page).
BoldDesk does not store payment card information. If you choose to save your payment details during checkout, the information is securely managed by Stripe or Stripe Link, not by BoldDesk.
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After the payment is authorized, you will be redirected back to BoldDesk.
Once the payment is successful, your subscription will be activated immediately.
- Recurring payments: For active subscription accounts, future subscription charges are processed securely through Stripe based on the subscription billing cycle.
- BoldDesk accepts Purchase Orders (POs) as a payment method. Once you submit a PO, the team will review and process it internally, and then share an invoice with you. You can complete the payment based on the invoice provided.
BoldDesk billing is based solely on agent accounts. Customers, contacts, and end users are not included in subscription charges.
Frequently Asked Questions
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Can I change the agent count after purchase?
Yes. You can upgrade or downgrade the agent count from the Billing and Subscription section. -
What payment methods are supported?
BoldDesk subscription payments are completed through Stripe checkout. The available payment methods depend on the options supported on the Stripe checkout page for your region and currency. -
Does BoldDesk store payment card details?
No. BoldDesk does not store payment card details. Card information is entered and processed securely through the Stripe-hosted checkout page. -
When does my subscription activate?
Your subscription is activated immediately after successful payment authorization. -
What happens if my card requires additional verification?
If additional verification is required, Stripe will display the required authentication step during checkout. Complete the verification to authorize the payment. -
Can I save my payment information during checkout?
If the Stripe checkout page provides an option to save payment information, it is handled by Stripe or Stripe Link. BoldDesk does not store your payment card details. -
How can I add or select value-added tax (VAT) in my BoldDesk subscription?
In BoldDesk, customers do not manually add VAT as a line item or within the product settings. VAT is applied during billing according to your billing address and the tax laws relevant to your country or region.
