This guide explains how to purchase AI Agent Credits in an active BoldDesk subscription. AI Credits power AI-generated responses, helping you improve response speed and ensure uninterrupted AI functionality.

Follow the steps below to purchase credits and keep your AI Agent running smoothly.

Prerequisites

Before you begin, ensure that you have:

• An active BoldDesk subscription
• Admin or billing access
• A valid payment method

Please check out the GIF below for guidance;

How to Purchase AI Agent Credits

1. Open Billing Settings

   • Go to Admin → Billing & Subscription

2. Select AI Agent Credits

   • In the AI Agent Credits section, click Purchase AI Agent Credits
     

     
     
     

   Alternative option:
   You can also open the AI Agent Credits tab from the left panel of the Billing page.
   
   

   
   
   

3. Choose Credit Packs and Settings

   • Select the number of credit packs you want to purchase

   • (Optional) Enable Auto Recharge to automatically replenish credits when your balance is low
     

     
     
     

4. Review and Complete Payment

   • Review your selected credits and pricing

   • Confirm or update your billing details

   • Click Pay (or Update) to complete the purchase
     

     
     
     

For comprehensive information, please refer to the following resources:

• BoldDesk AI Credits: Purchase, Auto-Purchase & Management Guide.
• Unveiling the BoldDesk AI Agent: Your 24/7 Virtual Support Assistant
• Enabling AI Agent in Live Chat

Troubleshooting

Payment Fails or Is Declined
Possible causes:

• Incorrect billing details
• Card declined by issuer
• Incomplete authentication (3D Secure)

Solution:

• Verify payment details
• Complete all authentication steps
• Try a different payment method if needed

Credits Not Reflected After Purchase
Solution:

• Refresh the page
• Log out and log back in
• Check your transaction status

AI Agent Stops Responding
Cause: Credits may be depleted
Solution:

• Check your credit balance
• Purchase additional credits or enable auto recharge

Frequently Asked Questions

1. Can I enable Auto Recharge later?
   Yes. Auto recharge can be enabled or disabled anytime from the AI Agent Credits page.

2. Do AI Credits expire?
   No. Purchased AI Credits never expire.

3. Can I buy multiple AI Credit packs at once?
   Yes. You can select any number of credit packs during checkout.

4. Will AI stop working if credits run out?
   Yes. AI Agent functions pause until credits are added or auto-recharge replenishes your balance.

Related Articles

1. Understanding AI Credits in BoldDesk AI Agent
2. BoldDesk AI Credits: Purchase, Auto‑Purchase & Management Guide
3. Unveiling the BoldDesk AI Agent
4. Enabling AI Agent in Live Chat