Understanding AI Credits in BoldDesk AI Agent
BoldDesk AI Agent brings automation, faster responses, and smarter customer support. This guide explains everything about AI credits, including:
- What AI credits are
- Monthly free limits by plan
- Paid add-ons and pricing
- Auto-purchase settings
- Usage monitoring and alerts
The AI Agent is offered as an add-on and is available with limited free credits. To purchase the AI Add-on (AI Copilot and AI Agent), explore more on;
How AI Credits Are Used
AI credits are the usage units consumed whenever an AI-powered response is generated by the BoldDesk AI Agent. Each response deducts credits based on:
- Complexity of the query
- Length and detail of the AI-generated response
Examples of Credit Usage
| Type of Response | Approximate Credits Used |
|---|---|
| Short / simple reply | 1 credit |
| Detailed answer with context | 2–5 credits |
This usage-based model ensures predictable pricing and flexibility for businesses.
Free AI Credits by Plan
BoldDesk provides limited free AI credits every billing cycle based on your plan and subscription status. These credits reset automatically at the start of each cycle.
Free Trial Plans
During the trial period, you receive the following limited free AI credits. Trial credits are provided to help you evaluate the AI Agent features and expire at the end of the trial period.
| Plan | Free AI Credits (Trial) |
|---|---|
| Scale | – |
| Momentum | 50 credits |
| Enterprise | 50 credits |
Paid Subscription Plans
Once you move to a paid plan, free AI credits are allocated as follows. Once you move to a paid plan, free AI credits are allocated as follows:
| Plan | Limited Free AI Credits per Month |
|---|---|
| Scale | – |
| Momentum | 100 credits |
| Enterprise | 250 credits |
- Free AI credits are included automatically based on your plan.
- Yearly subscription accounts receive free AI credits every month. Credits reset monthly.
- Free AI credits are not included for Team-Based and Unlimited Agents plans. AI credits can be purchased separately.
- Purchased AI credits do not expire and are used only after free credits are consumed.
- If you need more credits, you can purchase add-on packs at any time.
For additional information regarding the payment of AI Credits, please consult this reference BoldDesk AI Credits: Purchase, Auto-Purchase & Management Guide.
Paid AI Credits (Add-On)
If you need more credits beyond your free allocation, you can purchase additional credits anytime, paying only for what you use with full flexibility.
- You can buy credits in packs depending on your requirements (1 pack = 1000 AI Credits for $20)
- Paid credits never expire
- Usage applies across all channels, actions, and agents
When Do Credits Reset?
Free credits reset automatically based on your subscription cycle:
| Type | Monthly Plan | Yearly Plan |
|---|---|---|
| Free AI Credits | Reset on the first day of your billing cycle | Reset on every month |
| Paid AI Credits | Purchased credits never expire | Purchased credits never expire |
How Auto-Purchase Works
Auto-purchase ensures your AI Agent remains operational without interruption. It allows seamless continuation of AI responses while giving you full control over your AI spending.
What Happens When You Run Out of Credits?
You will be notified when your credit usage hits certain thresholds based on your selected settings. These thresholds include 50%, 60%, 70%, 80%, 90%, and 100%, with 100% serving as the default alert if no custom limit is set. You may choose one threshold for customized alerts, and you will also receive notifications at the default 100% level, making it two alerts.
After 100% Usage
- AI responses pause and stop generating; however, existing manual and non-AI workflows still continue to operate.
AI Features Resume When:
- Your free credits reset on the cycle date or when you purchase additional credits.
You can monitor your usage in the AI Usage & Alerts section within the BoldDesk portal.
Learn more on How to Monitor and Manage AI Credit Usage in BoldDesk.
Frequently Asked Questions (FAQ)
1. How many credits does one AI message use?
It varies depending on the conversation. Short responses use fewer credits; longer, detailed responses consume more.
2. Do paid credits expire?
No. Paid credits never expire.
3. What happens if I don’t use all free credits?
Unused free credits expire at the end of the billing cycle.
4. Can I disable Auto Purchase later?
Yes, you can toggle Auto Purchase anytime in the subscription settings.
5. How do I monitor credit usage?
Check the AI Agent credits section under AI --> Usage & Alerts for real-time usage.
6. Are credits consumed for all AI features?
No, credits apply only to chatbot-generated responses.
7. Will the AI Agent stop if credits run out?
Yes, AI responses will pause but resume automatically once credits are reset or purchased.
8. Can I see my remaining credits?
Yes. You can track real-time usage under AI Usage & Alerts in the BoldDesk dashboard.
9. Does the AI-powered ticket summary use any credits?
No, the ticket summary and other AI Copilot features are not supported for AI credits; AI credits apply exclusively to responses related to AI agent questions.
