Fix Agent Portal Login Issue by Syncing System Time

If you are experiencing a technical issue while trying to log into the Agent Portal, where the screen takes a long time to load, it may be due to the system time on your machine being out of sync.

We kindly recommend updating your system time to ensure it matches your time zone. After making this adjustment, please attempt to log in to the Agent Portal again.

How to Sync Date and Time Manually on Windows

1. Open Settings on Windows 10.
2. Click on Time & Language.
3. Click on Date & time.
4. Under the “Synchronize your clock” section, click the Sync now button.