How to Add Watchers to an Activity and Use @mention Support

Agents can be added to the activity watch list to receive email notifications regarding activity updates. There are several options to add an agent to the watch list:

1. Use the Watchers button to add or remove an agent from the watch list.
   

   
   
   
   In the ticket details view, you can see the Watcher field at the top-right corner of the tickets page.
   

2. To add or remove yourself from the watch list, use the shortcut key “w”.
3. Use the @mention feature in activity comments to automatically add the mentioned agents to the watch list.
   
   
   
   Check out this video tutorial for more details.