How to Add Watchers to an Activity and Use @mention Support

Agents can be added to the activity watch list to get email notifications regarding activity updates. There are several options to add an agent to the watch list:

1. Use the Watchers button to add/remove an agent from the watch list.
   
   
2. To add /remove yourself from the watch list, use the shortcut key “w”.
3. Use the @mention agent in activity comments to automatically add the @mentioned agents to the watch list.
   
   
   
   Check out this video tutorial for more details.