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How to Add Watchers to an Activity and Use @mention Support

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Agents can be added to the activity watch list to get email notifications regarding activity updates. There are several options to add an agent to the watch list:

  1. Use the Watchers button to add/remove an agent from the watch list.
    image.png
  2. To add /remove yourself from the watch list, use the shortcut key “w”.
  3. Use the @mention agent in activity comments to automatically add the @mentioned agents to the watch list.
    image.png

    Check out this video tutorial for more details.


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