BoldDesk supports Multilanguage configuration, allowing administrators to translate system and custom dropdown field values so end users and agents see content in their preferred language. This includes Priority, Status, and dropdown fields across multiple modules.

This article explains how to manage translations using Admin settings, field‑level configuration, and Import/Export tools available in BoldDesk.

Supported Fields for Translation

When Multilanguage is enabled, the following field types support value‑level translation:

• Ticket Priority
• Ticket Status
• Dropdown Fields
  • Single‑select dropdown
  • Multi‑select dropdown

Use Cases

• Display ticket priorities and statuses in the requester’s preferred language
• Maintain consistent user experience across global support teams
• Localize ticket forms for multilingual customer portals
• Reduce misunderstandings caused by untranslated dropdown values

Translating Ticket Priority Values

Navigation Path

Admin → Ticket Fields → Priority

Steps

To translate the Priority values, follow the given steps:

1. Open the Priority field from the Ticket Fields list.

2. Navigate to the Priority Details page.

3. Select the target language from the Language dropdown.

4. Translate the Priority values using one of the following methods:

   • Edit translated values individually
   • Export values to Excel, update translations, then Import
   
   
   

Translating Ticket Status Values

Navigation Path

Admin → Ticket Fields → Status

Steps

1. Open the Status field from Ticket Fields.

2. Go to the Status Details page.

3. Select the language to translate.

4. Use Export to download the status list as an Excel file or modify values using Edit.

5. Update translations for:

   • Label for Agent
   • Label for End User
   
   
   

Translating Other Dropdown Field Values

Supported Modules

• Tickets
• Contacts
• Contact Groups

Navigation Path

Admin → Ticket Fields / User Fields / Contact Group Fields

Steps

1. Select the dropdown field (single‑select or multi‑select).

2. Choose the target language from the Language selector.

3. Translate values using:

   • Export / Import
   • Edit option for individual values
   
   
   

Translation Options

• Export dropdown options as Excel
• Update translated values and import
• Previously translated values appear in the language column
• Use Show only untranslated to filter pending values

Editing Translated Dropdown Values

Steps

• Select the target language from the language dropdown.

• Click the Action (Edit) icon for the option value.

• Update the translated text.

• Save changes.
  

  
  
  

The Edit option can be used for both translated and untranslated values.

Frequently Asked Questions

1. Can I translate dropdown values without enabling Multilanguage?
   No. Translating dropdown values is available only after Multilanguage is enabled in BoldDesk.

2. Are system fields other than Priority and Status translatable?
   Only Category, Priority, Status, and dropdown field values support translation. Text fields are not translatable.

3. What happens if I import empty cells for translated values?
   Empty cells are ignored, and existing values remain unchanged.

4. Can I restrict translations to a specific portal or brand?
   No. Translations apply globally to the selected language across the portal.

Related Articles

1. How to Add a New Custom Field to a Ticket Form in BoldDesk
2. How to Manage User Fields in BoldDesk