Use this article to learn how to enable or disable Multilanguage in the customer portal in BoldDesk. After Multilanguage is enabled, you can add supported languages and control which languages are available in the portal. This article also explains what happens after each action and the limitation that applies to the portal’s primary language.

Prerequisite

An agent’s role must include the Manage settings permission.

Enable multilanguage support in the portal

1. Go to Admin > Language.

2. Make sure the Help Desk tab is selected.

3. In the General tab, locate the Multilanguage option.

4. Turn On the Multilanguage toggle.

5. In the confirmation dialog, select Yes.

   
   
   

Disable multilanguage support in the portal

1. Go to Admin > Language.

2. Make sure the Help Desk tab is selected.

3. In the General tab, locate the Multilanguage option.

4. Turn Off the Multilanguage toggle.

5. In the confirmation dialog, select Yes.

   

Frequently Asked Questions

1. Where do I enable multilanguage support in BoldDesk?
   Go to Admin > Language, then in the General tab, turn On the Multilanguage toggle.

2. What happens after I enable multilanguage support in BoldDesk?
   A confirmation dialog appears. Multilanguage support is enabled only after you select Yes. The changes may take up to 20 minutes to appear in the portal.

3. Can I change the portal’s primary language after enabling multilanguage support?
   No. After multilanguage support is enabled, the portal’s primary language cannot be changed.

4. How do I disable multilanguage support in BoldDesk?
   Go to Admin > Language, then in the General tab, turn Off the Multilanguage toggle and confirm the action.