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How to Add New Agents in the Agent portal
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Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires a license. On any plan, you have the option to add as many agents as you want.
Adding a new agent
To add a new agent, follow the given steps below:
- Go to Admin > Agents > Add Agent.
- Fill all required fields in the Agent Creation form and click Add to proceed.
- Once a new agent is created, it will automatically navigate to the agent’s details page. Once the agent is logged in, they will be verified.