Troubleshooting an Issue in Custom Domain Mapping
If the custom domain is not working for your BoldDesk portal, you need to add a CNAME record in your DNS provider.
Follow the given steps to add a CNAME record in your DNS provider:
- Go to your DNS provider.
- Select the CNAME record type.
- The canonical name (CNAME) record should be pointing to sslproxy.bolddesk.com.
- Once you have mapped the CNAME record in the DNS, add your subdomain to the portal URL field in your BoldDesk portal as shown in this article.
Note:
- The record type should be CNAME. Other record types such as A, ANAME, etc., will not work in BoldDesk custom domain mapping.
- The CNAME record should not be pointing to sites or IP addresses other than sslproxy.bolddesk.com.
- Use only your subdomain and not your root domain while adding a CNAME record.
- The Internet RFC states you cannot set a CNAME record for a root domain. Therefore, you are recommended to use a subdomain.
After successfully adding a CNAME record to your DNS provider, your custom domain will be activated shortly, sometimes it may take up to 72 hours for DNS propagation. You can also use the default BoldDesk domain https://{{example}}.bolddesk.com.
To verify whether your CNAME record is added correctly or not, follow the given steps:
- Go to https://mxtoolbox.com/CNAMELookup.aspx
- Enter your subdomain in the textbox.
- Click CNAME Lookup button.
If your CNAME is added correctly, you will get the below result. The following screenshot illustrates that the record type is CNAME, and the domain name is pointing to sslproxy.bolddesk.com.
If your CNAME is not added correctly, you will get the below result.
Configuring CNAME Records in Cloudflare? Remember to Disable Proxy Status!
If you have added a CAA Record for root domain. Then add "“letsencrypt.org”. If CAA record is not present this step can be skipped.
