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How to check which emails failed to deliver to recipient from audit logs
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Email failure logs contain information about bounced or complaint emails.
You can find email failure logs in the Admin Center -> Audit Logs -> Email Failure Logs.
The failure logs can be filtered by the Delivery Date, Event Type, Recipient, and Ticket ID.
The Following is the delivery status:
| Status | Description |
|---|---|
| Bounced | It represents that the mail is not delivered to the user. |
| Complaint | It represents that the user has marked the mail as spam. |
Delivery status table provides the following details:
| Status | Description |
|---|---|
| From | From which Email ID mail was sent |
| Recipient | Recipient Email address |
| Email message ID | Unique Message ID |
| Event Type | |
| Status | Delivery Status of email |
| Bounce Type | If bounced what is its type |
| Ticket ID | Ticket ID for which email failed to deliver |
| Message ID | Ticket exact message ID for which email failed to deliver to recipient |
| Error Details | Details returned by email server; it will help in further debugging reason for failure |
| Date | Date of Delivery |
| Email Subject | Subject used while email was sent. |
Additional column can be chosen by the user in the column’s dropdown menu:
