BoldDesk logs ticket-related actions (including ticket forwards) as activity entries in the Activities module. Use the Forward activity filter to narrow the Activities List to only tickets that have been forwarded, so you can review forwarded-ticket activity without unrelated activity types.

Steps to view forwarded tickets in BoldDesk activities

1. In the left navigation panel, select Activities.
   The Activities List page opens.

2. At the top of the Activities List, open the activity type filter dropdown.

3. From the dropdown list, select Forward.
   The Activities List refreshes to display only activities with the type Forward (forwarded tickets), based on the selected view.

   

Result

The Activities List displays only tickets that have been forwarded.

Frequently Asked Questions (FAQs)

1) Where are forwarded tickets recorded in BoldDesk?

BoldDesk records ticket-related actions—including ticket forwards—as activity entries in the Activities module. You can review forwarded-ticket activity from the Activities List.

2) How do I filter the Activities List to show only forwarded tickets?

To show only forwarded tickets, open the activity type filter dropdown at the top of the Activities List, then select Forward. The list refreshes to display only activities with the type Forward.

3) What happens after I select Forward in the activity type filter dropdown?

After you select Forward, the Activities List refreshes and displays only activities labeled Forward (forwarded tickets), based on the selected view.

4) What is the expected result when the Forward activity filter is applied?

When the Forward activity filter is applied, the Activities List displays only tickets that have been forwarded.