How to View Forwarded Tickets in the BoldDesk Activities Module
BoldDesk logs ticket-related actions (including ticket forwards) as activity entries in the Activities module. Use the Forward activity filter to narrow the Activities List to only tickets that have been forwarded, so you can review forwarded-ticket activity without unrelated activity types.
Steps to View Forwarded Tickets in BoldDesk Activities
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In the left navigation panel, select Activities.
The Activities List page opens. -
At the top of the Activities List, open the activity type filter dropdown.
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From the dropdown list, select Forward.
The Activities List refreshes to display only activities with the type Forward (forwarded tickets), based on the selected view.
Result
The Activities List displays only tickets that have been forwarded.
Email notifications for forwarded activities are sent to the ticket assignee, activity assignee, and the associated user based on the configured notification event personalization settings. Notifications are sent even when a ticket is forwarded to the same user who performed the forwarding action, ensuring that relevant users receive updates about forwarding activities as expected. Explore How to Manage and Personalize Email Notifications in BoldDesk.
Frequently Asked Questions
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Where are forwarded tickets recorded in BoldDesk?
Forwarded tickets are recorded as activity entries in the Activities module. Ticket forwarding actions appear as activities with the type Forward. -
How do I filter the Activities List to show only forwarded tickets?
Open the activity type filter dropdown at the top of the Activities List and select Forward. -
What happens after I select Forward in the activity type filter?
The Activities List refreshes and displays only activities with the type Forward, based on the selected view. -
What is the expected result when the Forward activity filter is applied?
The Activities List shows only tickets that have been forwarded (Forward activity entries). -
Who receives email notifications for forwarded activities?
Depending on notification event personalization settings, notifications can be sent to the ticket assignee, activity assignee, and the associated user. -
Are notifications sent if a user forwards a ticket to themselves?
Yes. Notifications are sent even when the ticket is forwarded to the same user who performed the forwarding action.
