File Attachment Limits and Solutions for Large Files
Currently, there is no restriction on the number of files you can add, but there are limits on the total size of all files combined. Each individual file should not exceed 20 MB. However, when attaching multiple files, the total size must not exceed 10 MB.
File Size Limit Scenarios
- Single File Attachment: You can attach one file up to 20 MB.
- Multiple File Attachments: Ensure the combined size does not exceed 10 MB.
Examples:
-
Case 1:
- File_1 (5MB) + File_2 (5MB) = 10MB (Valid)
-
Case 2:
- File_1 (7MB) + File_2 (5MB) = 12MB (Only one file is valid)
-
Case 3:
- File_1 (7MB) + File_2 (5MB) + File_3 (2MB) = 14MB (File_1 and File_3 are valid, File_2 is rejected)
Handling Larger Files
Currently, there is no option to increase the file size limit. For files exceeding 20 MB, consider using external storage solutions such as:
- OneDrive
- Google Drive
- DropBox
Additional Resources
For more information on uploading files and using external storage, refer to the following articles:
- How to Upload a File in Customer Portal
- Installing And Configuring The Google Drive App
- Installation of OneDrive App
By understanding these guidelines, you can effectively manage your file attachments and utilize external storage when necessary.
BoldDesk supports various file formats, including images and documents. Each individual file must be under 20 MB, and the total size of all attachments in an email must not exceed 10 MB. BoldDesk will only process and display files up to 20 MB. Files exceeding this limit are silently dropped during ticket creation from the email. However, the support team is notified that a file was not uploaded due to size restrictions and can follow up with the customer to retrieve it.
FAQ
Q1: What happens if I upload a file larger than 20 MB?
BoldDesk will remove the file and display the message:
“Attachments larger than 20MB or of unsupported type have been removed. Please contact the sender.”
Q2: Can I upload multiple files at once?
Yes, but the combined size of all files must not exceed 10 MB.
Q3: Can I increase the file size limit in BoldDesk?
Currently, there is no option to increase the limit. External storage is recommended for larger files.
