Knowledge Base Sorting Options in BoldDesk
BoldDesk offers the ability to sort the article in Knowledge Base. A user can change the sort order either by ascending or descending to the following options:
| Sorting Values | Description |
|---|---|
| Created – Ascending | Articles are sorted by ascending based on article creation date. |
| Created – Descending | Articles are sorted by descending based on article creation date. |
| Alphabetically | Articles are sorted based on the alphabetical order. |
| Modified – Ascending | Articles are sorted by ascending based on the last modified date of an article. |
| Modified – Descending | Articles are sorted by descending based on the last modified date of an article. |
| Published – Ascending | Articles are sorted by ascending based on the last published date of an article. |
| Published – Descending | Articles are sorted by descending based on the last published date of an article. |
| Position | Articles can be reordered to a specific position. To know more about reordering of articles, explore How to Reorder Articles and Sections in the Agent Portal. |
How to Set the Sorting Order for Articles
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Go to Knowledge Base (KB) module and click Manage Articles.
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Select a Category and navigate to its edit page by clicking Edit.
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Click the Article Sorting dropdown option and set the desired sorting value for articles to be sorted according to it.
FAQs
1) Is article sorting configured globally or per category?
This procedure configures sorting from the category edit page, so the setting applies per category.
2) What should I choose if I need a custom manual order?
Select Position, then reorder articles using the manual reorder workflow: Explore How to Reorder Articles and Sections in the Agent Portal.
3) Does this feature automate any workflows (triggers, notifications, or rules)?
No. This is a display/order configuration for Knowledge Base articles.
4) Do I need to enable any admin setting to use article sorting?
No additional admin setting is described in the source. Article sorting is configured directly from the category edit page.
5) What happens to article order if I switch from Position to a date-based sort (Created/Modified/Published)?
The list will follow the newly selected sort field and direction. The source does not describe whether a previously configured manual “Position” order is preserved for later reuse.
