If the customer portal does not load on your computer, your company’s firewall may be blocking the CSS or JavaScript files required for the portal to display correctly.

BoldDesk uses external URLs to load static assets such as CSS, JavaScript, and images. If these URLs are blocked by your organization’s network or firewall, the customer portal may fail to open or may not load properly.

Why This Happens

Some company firewalls restrict access to external asset URLs because they may be used to deliver website content such as scripts, stylesheets, or files.

If the required BoldDesk asset URLs are blocked, the customer portal may:

• fail to load,
• load incompletely,
• display a blank page,
• or not function as expected.

How to Test Whether the URLs Are Blocked

You can check whether the issue is caused by your company’s firewall by testing the same URLs outside your corporate network.

Steps to test the issue

1. Open a browser on your mobile phone.
2. Disable Wi-Fi and switch to your mobile data network.
3. Try to open the required BoldDesk asset URLs listed below.
4. If the URLs open successfully on mobile data but do not open on your work computer or company network, the URLs are likely blocked by your company’s firewall.

How to Resolve the Issue

If the above URLs are blocked, contact your company’s network or IT team and ask them to whitelist the required URLs in the firewall.

Steps to resolve the issue

1. Try to open the required URLs in your browser.
2. If the URLs do not load on your company network, share the blocked URLs with your company’s network team.
3. Ask the team to whitelist those URLs in the firewall or network security policy.
4. After the URLs are whitelisted, refresh the customer portal and check whether it loads correctly.

URLs That May Need to Be Whitelisted

The following URLs are commonly required for the BoldDesk customer portal:

Frequently Asked Questions

1. Why does the customer portal not load on my work computer?
   This can happen if your company’s firewall blocks the external CSS or JavaScript URLs required by the BoldDesk customer portal.

2. How can I confirm whether the issue is caused by my company’s firewall?
   Open the required URLs on your mobile phone using mobile data instead of your company network. If the URLs open on mobile data but not on your work network, the issue is likely caused by your firewall.

3. Which BoldDesk URLs usually need to be whitelisted?
   The following URLs may need to be whitelisted:

   • https://storage.googleapis.com/cdn-bolddesk
   • https://storage.googleapis.com/{your-org-guid}/

4. Who should whitelist the blocked URLs?
   You should contact your company’s network or IT team. They can add the required URLs to the firewall allowlist.

5. What is https://storage.googleapis.com/cdn-bolddesk used for?
   This URL is used to load static customer portal assets such as CSS, JavaScript, and images.

6. What is https://storage.googleapis.com/{your-org-guid}/ used for?
   This URL is used to load file attachments for your organization.