How to Send a Reminder Mail for an Approval Request

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Manual approval reminders help you remind an approver to approve a request. For sending reminders, you have two options.

Check on this video tutorial for more details.

To send a reminder email to all approvers, follow the given steps:

Select the Approvals tab in the ticket where you mapped the approval request. A reminder icon appears next to the approval request.
Click the Reminder icon and select the Yes button in the dialog box to send a reminder to all approvers.

Once you have sent a reminder, this action is disabled for the next 30 minutes. Details of the reminder are shown in the tooltip when you hover over the reminder icon.

The approvers will receive a reminder email.

The reminder email will only be sent to approvers who have not yet been reminded and those who have pending approvals.

Once you send a reminder, you have to wait 30 minutes before sending another reminder.

To send a reminder email to a specific approver, follow the given steps:

Select the Approvals tab in the ticket where you mapped the approval request.
The reminder icon appears for all approvers who have pending requests.
Click the Reminder icon and select the Yes button in the dialog box to send a reminder to the specific approver.

Only the selected approver will receive the reminder email.

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