In BoldDesk, you can view the IP address and browser details for an individual message on a ticket from the Messages tab. This helps you review message-specific client information directly from the ticket conversation.

Prerequisite

Before proceeding, ensure the ticket contains at least one message in the Messages tab.

View IP Address and Browser Details for a Message

In BoldDesk, you can open Additional Details for an individual message on a ticket to view message-specific information such as the IP address and browser details.

Steps to view IP address and browser details for a message

1. Open the required ticket.

2. Select the Messages tab.

3. On the message you want to check, click the more options (three-dot) icon.

   

4. Select Additional Details.

   

Result

The Additional Details window opens and shows the following information for the selected message:

• IP address
• Browser details

Frequently Asked Questions

1. Can I view the IP address and browser details for every message in a ticket?
   You can check Additional Details for an individual message from the Messages tab. The available details depend on the selected message.

2. Does viewing Additional Details change the ticket or message in BoldDesk?
   No. Viewing Additional Details is a read-only action. It only displays information for the selected message.

3. What information is shown in the Additional Details window for a ticket message in BoldDesk?
   The Additional Details window shows message-specific information such as:

   • IP address
   • Browser details