Articles in this section
Category / Section

How to View the IP Address and Browser Details of a Message

Published:

Follow the given steps to view the IP address and browser details of a message:

  1. Navigate to the Messages tab on the ticket details page.

    image.png

  2. Select the three dots menu on the message that you wish to view additional details.

    image.png

  3. Choose the Additional Details option from the menu.

    image.png

A window appears displaying additional details, as shown below.

image.png

Was this article useful?
Like
Dislike
Help us improve this page
Please provide feedback or comments
Comments (0)
Please  to leave a comment
Access denied
Access denied