How to Change the Agent Availability Status
The agent availability status can be changed in the following locations:
- Agent profile pop-up menu
- Agent personal settings page
- Agent detail page
How to change the agent availability status
Agent profile pop-up menu
To change the agent availability status, please navigate to Admin > Agent Availability Status > Agent Availability. Kindly refer to the following GIF for more details.
Agent personal settings page
To change the agent availability status, follow the given steps:
- Navigate to the Personal Settings page. The availability status will be displayed below your email address.
- Click the drop-down menu to display a list of all the statuses. You can change your status by selecting the preferred one from the menu.
You can also change the availability status in the profile pop-up menu.
The changes will be reflected in the entire application.
Agent detail page
To change the agent availability status, please navigate to Admin > Agents > Details. Kindly refer to the following GIF for more details.
Granting permission for changing the agent availability status
To change the agent availability status, you must enable the Agent Availability Status setting in the agent portal and the Allow the agent to change the availability status permission.
You can restrict the agent from setting the Offline status by selecting the Any status except offline permission.
Check out this video tutorial for more on Agent Availability Status.
