How to reorder ticket fields in the ticket details page?

In the tickets details page, the below mentioned system fields comes with default configuration settings which cannot be modified.

1. Status
2. Assignee
3. Response Due
4. Resolution Due
5. Tags
6. Visibility
7. CC

These fields cannot be hidden or reordered on the ticket details page. Other fields can be reordered on the ticket details page.

If Agent can edit is unchecked, the field will only appear as a read-only field on the ticket detail page.

Removing the “Type” field from the ticket form

If you do not want the field Type, you can completely remove it from the ticket form.
Once the field is removed from the ticket form, it will not be visible on the tickets detail page. Additionally, other system fields cannot be removed from the ticket form.

Related articles

1. How to Manage Fields and Forms?
2. How to reorder ticket form fields?
3. How to Dynamically Show or Hide a Field in a Form using Field Display Conditions?
4. Customizing ticket form based on brand.