Articles in this section
Category / Section

Troubleshooting Field Not Hidden in the Ticket Creation Form

Published:

If the field display condition is added to a ticket field, ensure that the ‘parent’ field is added to the corresponding ticket form. However, if the ‘parent’ field is not added to the form, the ‘dependent’ child field will be shown automatically in the form.

The field display condition is added to a ticket field as shown in the following screenshot.

Parent_Child_Fields.png

The parent field is added to the corresponding ticket creation form as shown in the following screenshot.

Parent_field_in_ticket_form.png

Visibility configuration for the parent field

Ensure that you have set the below-mentioned visibility configuration for the parent field.

Visibility.png

Related Articles

  1. How to Dynamically Show or Hide a Field in a Form using Field Display Conditions
Was this article useful?
Like
Dislike
Help us improve this page
Please provide feedback or comments
Comments (0)
Please  to leave a comment
Access denied
Access denied