How to Permanently Delete the Multilanguage Knowledge Base Articles

A user with delete permission can permanently delete the articles in the knowledge base. The following are the ways you can delete the article:

How to permanently delete the primary articles

Follow the given steps to permanently delete a primary article:

1. Select the KB module on the left menu.
2. Click the language drop-down list and choose the Primary language.
3. Click the Deleted Articles section.

4. There are two ways to delete the articles. To delete a single article, click the Delete icon near to the respective article. To delete multiple articles, click the Delete Forever option at the top-right corner after selecting the articles.

5. After clicking the Delete Forever option, the confirmation dialog box will be shown as follows:

6. Click the Delete Forever option to delete the article permanently.

How to permanently delete the translated articles

1. Select the KB module on the left menu.
2. Click the language dropdown list and switch to any Secondary language.
3. Click the Deleted Articles section.
4. Select the article you would wish to delete and click the Delete Forever option.

A confirmation pop-up will appear, displaying a checkbox with the question Delete this article in all languages?.

5. Click the Delete Forever option to delete the article permanently.

• Tick the checkbox and click Delete Forever to permanently delete the article in all languages.
• Untick the checkbox and click Delete Forever to permanently delete the article in the specific language alone.

Related articles

To learn more about permanently deleted articles, click here.