Use this guide to permanently delete Knowledge Base articles that are already in the Deleted Articles area in BoldDesk. Only users with Delete permission can perform this action. Permanently deleting an article removes it from the Knowledge Base permanently, and the action is irreversible, so the deleted articles cannot be recovered after confirmation.

Please watch this video tutorial for further information.

Prerequisite

• The user must have Delete permission for knowledge base articles.

Steps to permanently delete articles

1. In the left navigation, select KB.

2. Open Deleted Articles.

   

3. Select one or more articles to remove permanently.

4. In the top-right corner, select Delete Forever.

   

5. In the confirmation dialog, select Delete Forever to confirm.

   

Frequently Asked Questions (FAQs)

1. Who can permanently delete Knowledge Base articles from Deleted Articles?
   Only users who have Delete permission for Knowledge Base articles can permanently delete articles from the Deleted Articles area.

2. What happens when I select Delete Forever for an article?
   Selecting Delete Forever permanently removes the selected Knowledge Base article(s). This action is irreversible, meaning the articles cannot be restored after deletion.

3. Where do I permanently delete Knowledge Base articles in BoldDesk?
   You can permanently delete Knowledge Base articles from the Deleted Articles area in the KB module. The Delete Forever option is available after you select one or more articles in Deleted Articles.

4. Can I permanently delete multiple deleted articles at once?
   Yes. You can select one or more articles in the Deleted Articles area and then select Delete Forever to permanently delete the selected articles in a single action.