Deleting outdated or incorrect content helps keep your BoldDesk Knowledge Base accurate and easy to maintain. This guide explains who can delete Knowledge Base articles and walks through the three supported deletion locations—Article listing, Sections/Articles listing, and Article details—including how bulk deletion works.

Prerequisite

To delete a Knowledge Base article, the agent’s role must include Delete article permission for Knowledge Base articles.

Ways to delete KB articles

BoldDesk supports deleting articles from three different KB locations:

• Article listing page (bulk delete)
• Sections/Articles listing page (bulk delete)
• Article details page (single-article delete)

How to bulk delete articles from the article listing page

1. Go to the KB module.

2. On the article listing page, select articles using one of these methods:

   • Select Select All at the top to select all articles in the list.
   • Select individual articles by checking the box next to each article.

3. Select Delete.

4. In the confirmation dialog, select Yes Delete.

   

How to bulk delete articles from the Sections/Articles listing page

Navigation: KB module → Sections/Articles Listing page

1. Go to the KB module.

2. Open the Sections/Articles Listing page.

3. Select articles using one of these methods:

   • Select Select All at the top.
   • Select individual articles by checking the box next to each article.

4. Select Delete.

5. In the confirmation dialog, select Yes Delete.

   

Delete an article from the article details page

Navigation: KB module → open an article

1. Go to the KB module.

2. Open the target article to reach the Article Details page.

3. Select Delete at the top of the article page.

4. In the confirmation dialog, select Yes Delete.

   

Frequently Asked Questions

1. Who can delete Knowledge Base articles in BoldDesk?
   Only agents whose roles include the Delete article permission for Knowledge Base articles.

2. Where can I delete Knowledge Base articles from?
   You can delete KB articles from three places: the Article listing page, the Sections/Articles listing page, or the Article details page.

3. How do I delete multiple articles at once (bulk delete)?
   Use either the Article listing page or the Sections/Articles listing page, select articles using Select All or individual checkboxes, then click Delete and confirm with Yes Delete.