Are You Having Trouble Downloading the Attached File from the Ticket?
If you’re experiencing difficulties downloading ticket attachments, this article offers practical tips to help you resolve the issue. Ensure that you’re logged in using the correct email address and the appropriate brand URL. It’s also recommended to set your default brand preferences to streamline access and avoid confusion when navigating between multiple brands.
To resolve the issue, kindly follow these steps.
Use the Same Email Address
Make sure to use the exact email address linked to the ticket request when logging in. The file can only be downloaded after logging in with that specific email address.
If you have multiple domains with different email addresses, make sure you use the same email address you used to request the ticket.
Cross-Brand Ticket Attachments
To fix the issue, use the appropriate brand’s URL when accessing the ticket. This action will prevent the system from prompting you to log in repeatedly when trying to download the attachment while accessing a ticket from brand ‘B’ using brand 'A’s URL.
For file downloads across different brands, users are not required to log in repeatedly. A single login grants continuous access to file downloads without the need for frequent logins. So, logging in once ensures smooth file downloads without any issues.
Changing Default Brand Preference
To change the default brand preference:
- Navigate to Personal Settings and click the Brand button.
- Choose the Inherit from URL option.
Enabling this setting will automatically set the brand filter dropdown on the ticket list page to match the corresponding brand URL by default.
