Articles in this section
Category / Section

How to Reset the Password in Agent and Customer Portals

Published:

Navigate to your login page and click the Forgot Password link to reset your BoldDesk password. The following is the screenshot which illustrates resetting your password.

Agent Portal

To reset the password in the agent portal:

  1. Navigate to your BoldDesk agent portal using the following link. https://yourdomain/agent/

  2. you can locate the Forgot Password option after navigating to your agent portal.

Agent_portal.png

Customer Portal

To reset the password in the customer portal,

  1. Navigate to your BoldDesk customer portal using the following link.
    https://yourdomain/

  2. After navigating to your customer portal, you can locate the Forgot Password option.

Customer_portal.png

The Forgot Password option displays only if the Form login is enabled.
You can also reset other personal login details like Facebook or Microsoft by accessing your account and resetting your password.

Reset password email

Contact your admin to send an email for the reset password. The following is a screenshot which illustrates how an admin can help you reset your password.

For agent

Reset_password_agent.png

For contact

Reset_password_contact.png

Why did the agent or contact not receive the email notification for password reset?

Ensure the email notification events are enabled for agents and contacts.

APR.png

CPR.png

If an agent or a customer is not receiving the reset password email even after the event notifications are enabled, please reach out to this email address for assistance support@bolddesk.com.

Was this article useful?
Like
Dislike
Help us improve this page
Please provide feedback or comments
Comments (0)
Please  to leave a comment
Access denied
Access denied