Changing your custom domain updates the public URL of your BoldDesk Customer Portal for the selected brand. Use this procedure when you’re rebranding, consolidating sites, or standardizing support URLs across brands. The steps below walk you through where to make the change in the Admin Module and how to confirm it.

To change a custom domain, follow the steps below:

1. Navigate to Agent Portal > Admin Module > Customer Portal > General settings page.

   

2. Click on the Change button.

   

3. A dialog box will appear, in which you must enter the required custom domain you need to change. After entering the custom domain, click the Update button to change the custom domain for your brand.

   

Consequences to consider before changing custom domain

• You will not be able to access the portal using the old URL. There will be no redirection set up for the old URL from the BoldDesk site.
• If your old URL is taken by another user, you cannot reclaim it.
• You must reconfigure your email forwarding and single sign-in settings to use the new URL.
• All tickets’ links, including file attachments and images, may appear broken in the already sent emails.
• If you have only OAuth or OpenID login enabled and only one brand is active, it is recommended that you enable a social or form login before changing the subdomains.

Frequently Asked Questions (FAQs)

1. Can I preview a new domain before making it live?
   No preview option is available. Once you click Update, the new domain becomes active immediately.

2. Will changing a domain affect my SEO or analytics tracking?
   Yes, it may affect SEO and analytics if you’ve integrated tracking scripts or indexed the old domain. You’ll need to update your tracking configurations and notify search engines of the change.

3. Is there a way to redirect users from an old domain to a new one?
   BoldDesk does not provide built-in redirection.

Related Articles

1. How to map a custom domain
2. How to remove a Custom Domain