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How to Configure IMAP in BoldDesk for Email Syncing
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Using IMAP, you can sync the emails from your custom email inbox to BoldDesk. To configure IMAP in BoldDesk, please follow the steps.
- Navigate to Admin > Email > Add Email.
- Choose Custom email and add your email.
- Select the Brand to which the tickets belong.
- Select the Category if required. This helps to assign tickets to a specific category.
- Enter the email sender Display Name.
- Select Email Type as custom email address (Your business email).
- Enter the Email Address to which your customers send emails.
- In the Incoming Emails section, Choose the server as Custom (IMAP).
- Update your IMAP server and credentials of your email address that needs to be synced.
- Choose “Retrieve emails from the previous day” if you want to pull your emails from yesterday. This will be 1 day before the configuration date. If you don’t want your older emails, you can simply choose the Skip existing emails option.
- Then click Add and save the details. That’s it, your email has been configured and is ready to go.
Note:
- If you have enabled multifactor authentication, please use the app password instead of your email inbox password.
- After the emails are synced, our system will mark them as read.
- The IMAP synchronizer is a CRON job that will sync every few minutes, so you may experience a slight delay in syncing.
- If you choose to “Retrieve emails from the previous day,” it may take longer to sync your emails from the previous day. New emails will only be synced after all older emails have been completed.
Check out this video tutorial for more details.
