Use this article to learn how to remove the Powered by BoldDesk branding from the Customer Portal, Live Chat, and outgoing email footer in BoldDesk.

By default, BoldDesk branding appears in supported customer-facing locations, such as the Customer Portal footer, Live Chat footer, and outgoing email footer text. After you enable the required setting and save the change, the branding is removed from all supported locations together.

Remove the Powered by BoldDesk branding

To remove the branding from the Customer Portal, Live Chat, and outgoing email footer, follow these steps:

1. Go to Admin > Settings > General.

2. Turn On the Remove the powered by BoldDesk branding option.

3. Select Update.

   
   
   

Result

After you save the change, the Powered by BoldDesk branding is removed from the following supported locations:

• Customer Portal footer
• Live Chat footer
• Outgoing email footer text

If the setting remains disabled, BoldDesk branding continues to appear in these supported locations.

Customer Portal branding before customization

The following image shows the Customer Portal footer before the Remove the powered by BoldDesk branding option is enabled.

Customer Portal branding after customization

The following image shows the Customer Portal footer after the Remove the powered by BoldDesk branding option is enabled.

Live Chat branding before customization

The following image shows the Live Chat footer before the Remove the powered by BoldDesk branding option is enabled.

Live Chat branding after customization

The following image shows the Live Chat footer after the Remove the powered by BoldDesk branding option is enabled.

Permissions

For agents to remove the Powered by BoldDesk branding from the Customer Portal, Live Chat, and outgoing email footer, their role must include the permission to Manage settings.

Frequently Asked Questions

1. Where does the Powered by BoldDesk branding appear?
   The branding can appear in supported customer-facing locations, including:

   • the Customer Portal footer
   • the Live Chat footer
   • outgoing email footer text

2. Is the Powered by BoldDesk branding enabled by default?
   Yes. The branding is shown by default until the Remove the powered by BoldDesk branding setting is enabled and saved.

3. Can I remove the Powered by BoldDesk branding only from the Customer Portal or only from Live Chat?
   No. This setting removes the branding from the supported locations together.

4. Does this setting remove BoldDesk branding from outgoing email footers?
   Yes. When the setting is enabled, the BoldDesk branding reference in outgoing email footer text, such as “delivered using BoldDesk,” is removed.

5. What permission is required to remove the Powered by BoldDesk branding?
   The agent’s role must include the Manage settings permission.