Use this article to learn how to remove the Powered by BoldDesk branding from the Customer Portal and Live Chat in BoldDesk.

By default, this branding appears in the footer of both locations. After you enable the required setting and save the change, the branding is removed from both the Customer Portal footer and the Live Chat footer.

Prerequisite

To remove the Powered by BoldDesk branding from the Customer Portal and Live Chat, an agent’s role must include the permission to Manage settings.

Remove the Powered by BoldDesk branding

To remove the branding from the Customer Portal and Live Chat, follow these steps:

1. Go to Admin > Settings > General.

2. Turn On the Remove the powered by BoldDesk branding option.

3. Select Update.

   

Result

After you save the change, the Powered by BoldDesk branding is removed from the Customer Portal footer and also from the Live Chat footer.

If the setting remains disabled, the branding continues to appear in both locations.

Before Customization

After Customization

Frequently Asked Questions

1. Where does the Powered by BoldDesk branding appear?
   The branding appears in:

   • the Customer Portal footer
   • the Live Chat footer

2. Is the Powered by BoldDesk branding enabled by default?
   Yes. The branding is shown by default until the Remove the powered by BoldDesk branding setting is enabled and saved.

3. Can I remove the Powered by BoldDesk branding only from the Customer Portal or only from Live Chat?
   No. This setting removes the branding from both supported locations together.