The Copy option lets you quickly capture the content of a specific ticket reply or note and paste it into another tool. When you use Copy, BoldDesk copies the reply/note text to your clipboard including embedded images and tables, so you can reuse the content without manually reformatting it.

Steps to Copy a Ticket Message

1. Open the Tickets module.

2. Open the ticket that contains the comment or note to copy.

3. In the ticket Comments section, locate the comment/note you want to copy.

4. On that comment/note, select More options (⋮), then select Copy Message.

   

Copy behavior and limitations

• Copy is not available for Deleted comments or Suspicious comments.
• What gets copied: the comment/note text including embedded images and tables.
• What does not get copied: attachments added to the comment/note are not included in the copied content.

Frequently Asked Questions

1. What exactly does the Copy option copy?
   It copies the comment/note text, including any embedded images and tables contained within that comment/note.

2. Are file attachments included when I copy a reply or note?
   No. Attachments added to the reply/note are not included in the copied content.

3. Why can’t I copy a comment or note?
   The Copy option is not available for Deleted comments or Suspicious comments, so you won’t see the Copy icon for those entries.