When a new brand is created, the brand configuration is not applied instantly. If a ticket is created immediately after brand creation, the ticket may not appear on the Ticket list page.

Expected timing behavior

• Brand configuration completion time: typically 5–10 minutes
• Impact: Tickets created before brand configuration completes may not be visible on the Ticket list page until the configuration finishes.

Required action

Wait 5–10 minutes after creating a new brand before creating tickets to ensure the brand configuration is fully set up and ticket visibility is consistent.

Locate a ticket for a specific brand (Brand filter)

Use the brand filter in the portal to find tickets associated with a specific brand.

To locate a ticket for a specific brand in BoldDesk, do the following:

1. Navigate to the Card details section of the portal.

2. Open the Brand filter and select the required brand.

   • If the brand is unknown, select All Brands.
   

3. Review the ticket information shown in Card details.

Frequently Asked Questions

1. Why can’t I see a ticket on the Ticket list right after creating a new brand?
   When a new brand is created, the brand configuration is not applied instantly. If a ticket is created immediately after brand creation, the ticket may not appear on the Ticket list page until the brand configuration finishes.

2. How long should I wait after creating a brand before creating tickets?
   Wait 5–10 minutes after creating a new brand. Brand configuration typically completes within 5–10 minutes, and tickets created before it completes may not be visible until the setup finishes.

3. How do I locate tickets that belong to a specific brand?
   Use the Brand filter in the Card details section:

   1. Go to Card details.
   2. Open the Brand filter and select the required brand.
   3. If you’re not sure which brand to use, select All Brands to view tickets across brands.

Related article

How to Manage Multiple Brands