Outlook automatically blocks picture downloads from the Internet for security purposes. You have the option to unblock pictures that you trust and deem safe for download. There are two methods to address the issue of images not loading in the BoldDesk outlook email template.

1. Navigate to Outlook Options > Trust Center > Trust Center Settings.

2. Disable the options in the Automatic download feature.

   

3. After turning off the above options, the image will be automatically downloaded in the bolddesk email templates.

   Alternatively, click the icon labeled “info” at the top of the email to find the option for downloading the image as shown below. You can download the image using this option.

   

If you are still experiencing difficulties, please do not hesitate to contact us at [email protected].

Troubleshooting

Images Still Do Not Load Automatically

Confirm that the automatic picture-download options are disabled in Outlook Options > Trust Center > Trust Center Settings > Automatic Download. Close and reopen Outlook after changing the settings.

Images Are Blocked in a Specific Email

Click the information icon or picture-download notification at the top of the email, and then select the option to download the pictures.

Automatic Download Settings Cannot Be Changed

The settings might be controlled by your organization. Contact your Outlook or Microsoft 365 administrator for assistance.

Frequently Asked Questions

1. Why does Outlook block images in BoldDesk emails?
   Outlook blocks Internet-hosted images by default to protect users from potentially unsafe content.

2. Can I download images for only one email?
   Yes. Use the information icon or picture-download option at the top of the email.

3. Can I allow images to download automatically?
   Yes. Update the Automatic Download settings in the Outlook Trust Center.

4. Will changing my Outlook settings affect other recipients?
   No. Each recipient’s Outlook settings determine whether images are downloaded.

5. What should I do if the images remain unavailable?
   Contact BoldDesk Support at [email protected].