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  2. Integrations
  3. Slack Integration

Frequently Asked Questions about Slack

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  1. What is an organization-wide installation in Slack?

An organization-wide app is a Slack app that can be deployed across the entire organization with just one installation at the organization level. It uses a single token to manage permissions on multiple workspaces.

Please refer to the link for more information.
https://api.slack.com/enterprise/apps

  1. Can I install BoldDesk on multiple workspaces within my organization?

Administrators can install BoldDesk on multiple workspaces in your organization.

  1. Can I remove BoldDesk from a workspace once it has been added?

Administrators have the capability to remove BoldDesk from a workspace if needed. This can be done through the Slack admin settings.

  1. Is it necessary to have administrator permissions to add BoldDesk to a workspace?

Yes, administrator permissions are required to add BoldDesk to a workspace within an organization. This is to ensure proper management and control over app installations.

  1. Why isn’t my workspace listed in BoldDesk configuration?

If your workspace is not listed, it could be because the BoldDesk app has been installed organization-wide in Slack. Each workspace must add the app manually.

  1. How do I add BoldDesk app to my workspace on Slack?

For single workspace installation, click here.
For organization wide installation, click here.

  1. Why isn’t my channels listed in BoldDesk configuration?

  1. The “Add New Notification” modal does not refresh the channel list automatically when adding a BoldDesk app. Close the modal and try adding the app again.
  2. Confirm that the BoldDesk app has been added to the Slack channel by referring to this KB article: https://support.bolddesk.com/kb/article/14089/installing-and-configuring-the-slack#step-3:-add-bolddesk-app-to-slack-channel
  3. If Slack is installed in a private channel, ensure you have the necessary permissions by referring to this document: https://slack.com/intl/en-in/help/articles/360052445454-Manage-permissions-for-channel-management-tools#business+-subscription-1

  1. What should I do if I encounter any issues during the installation process

If you encounter any issues during the installation process, please reach out to our support team for assistance. We are here to help troubleshoot and resolve any issues you may face.
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