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How to Pass Values in the URL to Prefill Fields in a Ticket Creation Form
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You can pass the parameter to prefill the ticket creation form. Here is the curl URL for reference.
https://{your-domain}/support/tickets/?cf_custom_dropdown=98&cf_sub_category=104&categoryId=92
?cf_custom_dropdown=98 (custom field api name = dropdown value Id)
&cf_sub_category=104 (custom field api name = dropdown value Id)
&categoryId=92 (System field api name = dropdown value Id)
You can prefill only the dropdown values.
