Category / Section
Obtain Ticket List by Requester Email or ID
Published:
Using requester email
You can get a customer’s tickets based on the requester email. Please find the following details.
API Documentation: https://developer.bolddesk.com/api#operation/tickets#list-tickets
API URL: https://{yourDomain}/api/v1/tickets?Q=requesteremail%3Awilliam%40sampleapi.com&RequiresCounts=true&OrderBy=ticketId
Using API requester ID
You can get a customer’s tickets based on the requester ID. Please find the following details.
API Documentation: https://developer.bolddesk.com/api#operation/tickets#list-tickets
API URL: https://{yourDomain}/api/v1/tickets?Q=requester%3A%5B1078%5D&RequiresCounts=true
To get the requester ID from the contact module, refer to the following screenshot.
Related articles
To learn more details about the REST API, refer to this page.
