Obtain Ticket List by Requester Email or ID

Using requester email

You can get a customer’s tickets based on the requester email. Please find the following details.

API Documentation: https://developer.bolddesk.com/api#operation/tickets#list-tickets

API URL: https://{yourDomain}/api/v1/tickets?Q=requesteremail%3Awilliam%40sampleapi.com&RequiresCounts=true&OrderBy=ticketId

Using API requester ID

You can get a customer’s tickets based on the requester ID. Please find the following details.

API Documentation: https://developer.bolddesk.com/api#operation/tickets#list-tickets

API URL: https://{yourDomain}/api/v1/tickets?Q=requester%3A%5B1078%5D&RequiresCounts=true

To get the requester ID from the contact module, refer to the following screenshot.

Related articles

To learn more details about the REST API, refer to this page.