How to Reauthenticate Instagram in BoldDesk
Instagram access to BoldDesk can lapse after token expiry, password changes, or updates to Page permissions. Use this guide to reauthenticate your account and resume message syncing without losing history.
Follow the given steps to reauthenticate Instagram in BoldDesk:
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Sign into BoldDesk
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Go to Admin → Chat → Instagram and click View Accounts.
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In the accounts list, click Reauthenticate for the Instagram account you want to renew.
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When prompted, Log in with Facebook (or click Continue as
if you’re already signed in). -
Choose how you want to proceed:
- Reconnect — quickly renew the connection using your current selections and permissions (recommended).
- Edit previous settings — change businesses, Pages, or Instagram accounts if needed.
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Select the business(es) you want BoldDesk to access and click Continue.
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Select the Facebook Page(s) linked to your Instagram and click Continue.
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Choose the Instagram business account(s) to use with BoldDesk and click Continue.
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Choose the Instagram accounts you want BoldDesk Channel to access, then click Continue.
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Review the permissions BoldDesk requests (message access, comments, pages, etc.) and click Save to grant access.
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Click Got it to finish. The account status should show Connected in BoldDesk.
Frequently Asked Questions
1) When should I reauthenticate Instagram in BoldDesk?
Reauthenticate when you see an Expired status or if messages stop syncing—typically due to token expiration or permission changes in Facebook/Instagram.
2) What’s the difference between Reconnect and Edit previous settings?
- Reconnect: Quickly renews the existing connection with the same businesses, Pages, and permissions.
- Edit previous settings: Lets you change which businesses, Facebook Pages, or Instagram business accounts BoldDesk can access.
3) Why don’t I see my Instagram account during reauthentication?
Ensure your Instagram is a Professional account (Business or Creator) and is linked to a Facebook Page where you have Admin access. Without this, Instagram won’t appear in the selection flow.
4) How do I confirm the reauthentication worked?
After clicking Got it, check the account status under Admin → Chat → Instagram → View Accounts—it should show Connected. You can also send a test Instagram DM and verify it appears in BoldDesk.
