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How to Reauthenticate Instagram in BoldDesk

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Follow the given steps to reauthenticate Instagram in BoldDesk:

  1. Sign into BoldDesk

  2. Click Admin > Chat > Instagram

    Admin_menu.png

  3. Click the Reauthenticate option to reauthenticate Instagram in BoldDesk.

    Reautheticate_instagram.png

  4. Log in with Facebook (or Continue as the account you’re already logged in with):

  5. You can click Reconnect to direct reauthentication without changing previous settings or you can choose Edit previous settings to modify previous settings.

    Direct_reconnect_page.png

  6. Select the businesses you want BoldDesk to access and click Continue.

    Business_Account_Selection.png

  7. Select the Facebook page(s) that you want BoldDesk to access and click Continue

    FB_Page_Selection.png

  8. Choose which Instagram business account you want to use with BoldDesk. You can select one or multiple accounts. Click Continue

    Instagram_Account_selection.png

  9. Review the necessary permissions BoldDesk requires for seamless integration with your Facebook page, and click Save.

  10. Click Reconnect to finish reauthentication with Instagram.

    Scope_Access_confirmation.png

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