Sync Notes field from The Microsoft Entra ID

This guide provides step-by-step instructions on synchronizing notes field in BoldDesk with user attributes from Microsoft Entra ID.

This guide assumes that user provisioning with Microsoft Entra ID is already configured, as this article explains.

Sync Notes field from Azure AD to BoldDesk:

To sync notes fields from Microsoft Entra ID to BoldDesk, follow the given steps:

1. In your Azure Active Directory home, click Enterprise applications and select BoldDesk app. In the left panel, go to Provisioning, then click on Edit provisioning.

2. In the Mappings section, click Provision Azure Active Directory Users.

   

3. Scroll down the page and select Show advanced options. Click Edit attribute list for BoldDesk app.

   

4. Add a new item at the bottom of the Attribute List table. Combine “urn:ietf:params:scim:schemas:extension:bolddeskContactCustomFields:2.0:User” with Notes.
   Example: urn:ietf:params:scim:schemas:extension:bolddeskContactCustomFields:2.0:User:Notes

5. For the attribute type, select the “String” Azure AD attribute type based on the BoldDesk Notes field you are syncing and leave the remaining columns blank.

   

6. Click Save to return to the attribute mapping page. At the bottom of the Attribute Mappings table, click Add New Mapping.

   

7. In the Edit Attribute form, enter the following information:
   1. Mapping type: Direct
   2. Source attribute: Choose the Microsoft Entra ID user attribute to be mapped to the BoldDesk notes field, e.g., companyName.
   3. Default value: Leave blank.
   4. Target attribute: Select the attribute created in step 6.
   5. Match objects using this attribute: No
   6. Apply this mapping: Always.
   

   

8. Save the new attribute and confirm to complete the attribute mapping.