How to Manage Instagram Accounts in BoldDesk

For BoldDesk admins, this article explains how to maintain Instagram channels from one place—adjust account settings, control availability, delete accounts, and map each account to the correct brand. Start at Admin → Chat → Instagram → View Accounts → Manage.

How to Edit an Instagram account

The following are steps to edit an Instagram account in BoldDesk:

1. Navigate to Admin > Chat > Instagram > View Accounts > Manage

   

2. Next to the account, open the kebab menu (⋮) and select Edit.

3. In the Edit Account dialog, update the required fields.

   

4. Click Save.

   

How to Delete an Instagram account

Follow the given steps to delete an Instagram account in BoldDesk:

1. Go to Admin > Chat > Instagram > View Accounts > Manage

   

2. Open the kebab menu (⋮) next to the account and click Delete.

   

3. In the confirmation dialog, click Yes, Delete.

   

How to Deactivate an Instagram account

Follow the given steps to deactivate an Instagram account in BoldDesk:

1. Go to Admin > Chat > Instagram > View Accounts > Manage:

   

2. Open the kebab menu (⋮) for the account and select Deactivate.

   

3. Click Yes, Deactivate to deactivate the Instagram account.

   

How to Activate an Instagram account

Follow the given steps to activate an Instagram account in BoldDesk:

1. Go to Admin > Chat > Instagram > View Accounts > Manage:

   

2. Open the kebab menu (⋮) for the account and select Activate.

   

3. Click Yes, Activate to activate the Instagram account.

   

Frequently Asked Questions (FAQs)

1) Where do I manage Instagram accounts in BoldDesk?
Go to Admin → Chat → Instagram → View Accounts → Manage. From this page, you can edit details, activate/deactivate, delete, and map accounts to the correct brand.

2) How do I edit an Instagram account in BoldDesk?
Open Admin → Chat → Instagram → View Accounts → Manage, click the kebab menu (⋮) next to the account, choose Edit, update the fields in the Edit Account dialog, then click Save.

3) How do I delete an Instagram account in BoldDesk?
From Admin → Chat → Instagram → View Accounts → Manage, open the kebab menu (⋮) next to the account, click Delete, and confirm Yes, Delete. If you only need a temporary stop, use Deactivate instead.

4) What’s the difference between Deactivate and Delete as used in managing Instagram accounts in BoldDesk?

• Deactivate: Temporarily pauses an active account; you can Activate it later.
• Delete: Removes the account from the Manage page. Choose Deactivate if you may need the account again.

5) How do I deactivate an Instagram account in BoldDesk?
Go to Admin → Chat → Instagram → View Accounts → Manage, open the kebab menu (⋮) for the account, select Deactivate, then confirm Yes, Deactivate.

6) How do I activate an Instagram account in BoldDesk?
From Admin → Chat → Instagram → View Accounts → Manage, open the kebab menu (⋮) for the account, select Activate, and click Yes, Activate.

7. Is it possible to send messages to new followers on Instagram?
No. BoldDesk is unable to send messages automatically to new Instagram followers. Its Instagram integration operates based on conversations rather than followers. BoldDesk can only send messages once a customer starts a Direct Message (DM) with your Instagram Business account.