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Manage Instagram Accounts in BoldDesk

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BoldDesk empowers users to manage their Instagram accounts efficiently.

You can perform the following actions directly from BoldDesk:

  • Add, edit, delete, activate, and deactivate accounts
  • Seamlessly link accounts to brands and groups for better organization and communication.

Adding an Instagram account

Follow the given steps to configure an Instagram account in BoldDesk:

  1. Click Admin > Chat > Instagram > Manage

    Manage_Account.png

  2. Click Add account

    Add_page.png

  3. Enter a Name, select your Instagram Business Account and choose a Brand and Group

  4. Click on Next

    Account_configuration.png

  5. Toggle the switch to turn on Auto Reply to send automated replies when customers message you for the first time.

  6. Click Save option.

    DM_Configuration.png

Editing an Instagram account

The following are steps to edit an Instagram account in BoldDesk:

  1. Click Admin > Chat > Instagram > Manage
  2. Click Edit icon and select Edit
  3. Navigate to Edit Account pop up
  4. Click Update.

    Edit_Account.png

Deleting an Instagram account

Follow the given steps to delete an Instagram account in BoldDesk:

  1. Click Admin > Chat > Instagram > Manage

  2. Click Edit icon and select Delete

    Delete_Account.png

  3. Click Yes, Delete to delete an Instagram account.

    Account_Deleted.png

Deactivating an Instagram account

Follow the given steps to deactivate an Instagram account in BoldDesk:

  1. Click Admin > Chat > Instagram > Manage

  2. Click Edit icon and select Deactivate

    Deactivate_Account.png

  3. Click Yes, Deactivate to deactivate an Instagram account.

    Account_deactivated.png

Activating an Instagram account

Follow the given steps to activate an Instagram account in BoldDesk:

  1. Click Admin > Chat > Instagram > Manage

  2. Click Edit icon and select Activate

    Activate_Account.png

  3. Click Yes, Activate to activate the Instagram account.

    Account_Activated.png

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