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Manage Instagram Accounts in BoldDesk

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BoldDesk empowers users to manage their Instagram accounts efficiently.

You can perform the following actions directly from BoldDesk:

  • Add, edit, delete, activate, and deactivate accounts
  • Seamlessly link accounts to brands and groups for better organization and communication.

Adding an Instagram account

Follow the given steps to configure an Instagram account in BoldDesk:

  1. Click Admin > Chat > Instagram > Manage

    Screenshot_2024-07-26_004012.png

  2. Click Add account

    Screenshot_2024-07-27_201025.png

  3. Enter a Name, select your Instagram Business Account and choose a Brand

  4. Click on Next

    Screenshot_2024-07-27_202220.png

  5. Toggle the switch to turn on Auto Reply to send automated replies when customers message you for the first time.

  6. Click Save option.

    Screenshot_2024-07-27_205636.png

Editing an Instagram account

The following are steps to edit an Instagram account in BoldDesk:

  1. Click Admin > Chat > Instagram > Manage
  2. Click Edit icon and select Edit
  3. Navigate to Edit Account pop up
  4. Click Update.

    Edit_insta_account.png

Deleting an Instagram account

Follow the given steps to delete an Instagram account in BoldDesk:

  1. Click Admin > Chat > Instagram > Manage

  2. Click Edit icon and select Delete

    Screenshot_2024-07-27_222719.png

  3. Click Yes, Delete to delete an Instagram account.

    image.png

Deactivating an Instagram account

Follow the given steps to deactivate an Instagram account in BoldDesk:

  1. Click Admin > Chat > Instagram > Manage

  2. Click Edit icon and select Deactivate

    Deactivate_insta_account.png

  3. Click Yes, Deactivate to deactivate an Instagram account.

    image.png

Activating an Instagram account

Follow the given steps to activate an Instagram account in BoldDesk:

  1. Click Admin > Chat > Instagram > Manage

  2. Click Edit icon and select Activate

    Screenshot_2024-07-27_223040.png

  3. Click Yes, Activate to activate the Instagram account.

    image.png

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