The Ticket Page Count setting determines how many tickets are displayed on each page of the ticket list in the BoldDesk Agent Portal. Adjusting this setting can help agents review more tickets on one page and reduce the need to move between multiple pages.

Each agent can configure a personal ticket page count or inherit the organization-wide ticket preference configured by an administrator. BoldDesk supports displaying between 15 and 100 tickets per page.

Change the Ticket Page Count

To change the number of tickets displayed per page:

1. Click your profile avatar in the upper-right corner.

2. Select View Profile & Settings.

   

3. On the Personal Settings page, open the General tab.

4. Under Ticket Settings, locate Ticket Page Count.

5. Select the number of tickets you want to display on each page.

6. Save the changes, if prompted.

   

The selected ticket page count is applied to the ticket list pages in the Agent Portal.

Use the Organization-Wide Ticket Page Count

BoldDesk administrators can configure an organization-wide default ticket page count. Agents can either inherit the organization-wide value or select a different value in their personal settings.

If Inherit from global settings is selected, BoldDesk applies the ticket page count configured by the administrator.

If a specific page count is selected in personal settings, the agent’s personal preference overrides the organization-wide value.

Troubleshooting

The Selected Ticket Page Count Is Not Applied

Confirm that:

• The required value was selected under Personal Settings > General > Ticket Settings.
• The personal settings changes were saved.
• The ticket list page was refreshed.
• A specific value is selected instead of Inherit from global settings.
• The selected ticket view contains enough tickets to display the configured number.

The Ticket List Displays Fewer Tickets Than the Selected Page Count

The Ticket Page Count specifies the maximum number of tickets displayed on one page. If the selected ticket view contains fewer matching tickets, BoldDesk displays only the available tickets.

Filters, search terms, ticket access permissions, and the selected ticket view can also reduce the number of tickets displayed.

The Organization-Wide Value Is Applied Instead of the Personal Value

Open Personal Settings > General and confirm that a specific Ticket Page Count is selected. If Inherit from global settings is selected, BoldDesk uses the organization-wide ticket preference.

Other Agents Do Not See the Same Ticket Page Count

Personal settings apply only to the signed-in agent. Each agent must configure the preferred ticket page count or inherit the organization-wide setting.

Frequently Asked Questions

1. What does the Ticket Page Count setting control?
   The Ticket Page Count setting controls the maximum number of tickets displayed on each page of the ticket list.

2. Where can I change the Ticket Page Count?
   Click your profile avatar, select View Profile & Settings, open the General tab, and update Ticket Page Count under Ticket Settings.

3. What is the maximum number of tickets that can be displayed per page?
   BoldDesk allows up to 100 tickets to be displayed on one page.

4. What is the minimum Ticket Page Count?
   The minimum available ticket page count is 15.

5. Can an administrator configure a default Ticket Page Count for all agents?
   Yes. An administrator can configure an organization-wide default. Agents can inherit the global setting or override it using their personal settings.

6. Why does the page show fewer tickets than the configured count?
   The ticket view may contain fewer matching tickets. Active filters, search criteria, and ticket access permissions can also limit the number of tickets displayed.

Related Articles

1. How to Customize Personal Settings in the BoldDesk Agent Portal
2. How to Change Organization-Wide Default Ticket Preferences in BoldDesk